Call Quality Control Representative

About the job

Flatpay is one of the fastest growing companies in Europe and was founded 3 years ago in Copenhagen with the mission to take the stress out of card payments for SMBs.

Businesses want to focus on what they do best; running their business. But monthly hardware fees, different rates for different cards, extra costs on every transaction and frequent price increases have made payments too stressful. That’s why we started Flatpay. One flat rate across all cards - that’s it.


We’re already more than 1,000 people across Denmark, Finland, Italy, Germany and France and recently launched in the UK.

What you'll do

Location: On site 5 days per week
Address: Soho Works, 2 Television Centre, White City, London

Responsibilities:

• Monitor call quality: Listen to and evaluate BDR calls to ensure the right qualification, pitch quality, and communication flow.
• Assess booking quality: Review meetings booked by BDRs to confirm the merchant’s understanding of the meeting purpose and value.
• Call verification: Follow up on booked meetings on the performance date to verify their accuracy and quality.
• Collaborate with Team Leads: Share feedback on individual and team performance to help improve booking and call quality.
• Optimise meeting allocation: Help ensure meetings are scheduled efficiently to minimise travel time for field representatives.
• Track quality metrics: Maintain structured records of evaluations and highlight recurring trends or areas for improvement.

Who you are

Ambitious - You’re looking for more than just a 9-5. We only promote
internally and we promote fast. If you have the right skills and a killer
attitude there’s no limit for you here.

Humble  - We only work with people we like and once you join it’ll be
your job to ensure that too. You’re kind, low ego and people love
working with you.

Smart - This isn’t proven by a university degree; smart to us means
high EQ. You’re quick on your feet, love talking to people and have
natural instinct for relationships.
 
Skills & Attributes

• Strong communication and listening skills, with great attention to detail.
• Experience in sales, customer service, or quality assurance (ideally within a call-based environment).
• A structured and analytical mindset with a focus on maintaining high standards.
• Confidence in giving constructive, objective feedback.
• Fluency in English (additional European languages are a plus).
• A proactive, organised, and collaborative approach - comfortable working on site 5 days a week in a fast paced environment.

About us

Welcome to Flatpay!

Flatpay is not just another payment solution; we are dedicated to innovating the market for payment solutions and financial services in the SME segment with our customer-centric and transparent services.

Flatpay is more than just work. We believe in fostering a vibrant and fun work culture where our ambitious colleagues can thrive. Our goal? To create the next unicorn straight out of Denmark. As part of our team, you will be one of +1000 passionate colleagues dedicated to making a difference in the financial world.

What sets Flatpay apart is our dedication. We continuously strive to stay ahead of the curve, adapting our solutions to meet our client's evolving needs.

Let's shape the future of 7 million European merchants together!