Financial Wellbeing Advisor

We have an excellent opportunity for a Financial Wellbeing Advisor to help and support our residents.

We are looking for someone who has extensive and detailed knowledge in Welfare Benefits and who will proactively engage with residents as part of an early intervention approach. You will be required to provide comprehensive advice and help people access all sources of financial help. The role will also include providing advice on training schemes and employment initiatives.

You will have excellent organisation skills and strong influencing/communication skills. You must be adept at IT systems, as well as a good team worker and able to work well under pressure.

You will have a strong understanding of relevant legislation and its application, good analytical skills, the ability understand and summarise complex issues and develop working relationships for income maximisation. The role requires efficient time management with excellent interpersonal skills and an ability to work with a wide range of internal and external stakeholders.

This role is subject to a DBS check.

About Phoenix Community Housing

Phoenix is a housing organisation with a difference. We’re led by our residents, with a tenant as our Chair and with residents as the largest group on our Board. Some housing associations talk about resident involvement. We live and breathe it every day.

We believe this is our core strength and it’s helped us achieve a wide range of accolades and awards.

We’re based in south Lewisham, London, and are proud to be building new homes in our area. We’ve grown as a housing association, taking on the management of 1,500 more homes in late 2021 to bring our total number of homes to around 7,800.

Our new Corporate Plan will help us deliver on our vision of ‘together building a better future for our Phoenix Community’, supported by strategies to refresh our approach to resident involvement, customer service, sustainability and ensuring that all residents can enjoy good quality, safe and affordable homes.

Our big ambitions apply to our staff too. We are pleased to offer a generous benefits package, including our wellbeing programme, comprehensive learning and development and a culture of employee involvement.

If you think you’re the right person to help us make the next stage of our journey, then we’d love to hear from you. We strongly believe in a work-life balance so we’d be pleased to talk about part-time flexible working and job sharing options.

Phoenix is committed to safeguarding and promoting the welfare of vulnerable groups, and we expect all staff and volunteers to share this commitment.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

To apply, please visit our website via the button below outlining how you meet the requirements of the role by 23:59 on Sunday 23 November 2025.

You can find more information about the role in the job description below.

You can find more information about how we process and store your data in our Privacy Notice.

Interviews and assessments for this role are due to take place on Wednesday 3 December 2025.