INTERNSHIP - User Assistance Technical Writer

Role Descriptions & Responsibilities

This role is for a User Assistance Technical Writer to support the SOLIDWORKS User Assistance team. The team’s mission is “to design, develop, and continuously improve user assistance content that is thorough, accurate, engaging, easy-to-find, and relevant so that users can onboard quickly and do their work effectively.” The team documents all SOLIDWORKS-branded CAD and related apps, including SOLIDWORKS Design, DraftSight, xDesign, and many others.

Under the supervision of the User Assistance Development Director, senior managers, and other members of the team, you will:

· Learn the core principles and techniques of modern technical writing within a fast-paced, global, best-in-class writing team

· Learn how to use SOLIDWORKS apps and the User Assistance team's content creation and management tools

· Develop new content and incorporate new content written by others into existing documents

· Review and modify both existing user assistance content and new content developed by the team to improve its quality and impact

· Contribute to the team’s current goal of expanding the visual content (images, animations, videos) in our documentation

· Contribute to the team's efforts to improve its efficiency and productivity, including but not limited to the adoption of AI/LLM tools in appropriate parts of workflows

· Bring a fresh perspective to our team and offer ideas for changing what we create and how we work

Qualifications

· Outstanding written communication skills, as demonstrated by writing samples and by grades and comments received in writing-intensive college courses

· Excellent spoken communication skills

· Demonstrated ability to analyze and explain technical subject matter

· A high level of comfort with computers and software

· Highly motivated to learn the profession of technical writing

· Fascinated by the challenge of analyzing complex material and presenting it clearly and simply

· Interested in communicating visually as well as in writing

· Able to move easily and quickly between the "student" role (learning from others and working under close supervision) and the "autonomous team member" role (handling increasingly challenging tasks with minimal supervision)

· Highly organized with good time management, scheduling, and prioritizing skills

· Above all, curious

Experience with any of the following (or similar) is a plus:

· CAD software

· Programming/scripting (especially web development or XML, or AI/LLM),

· Graphics or video development

· Hands-on engineering (repair/maintenance, model-making, robotics, electronics, etc.)

This is a paid internship based at the DASSAULT SYSTEMES Waltham office, located at 175 Wyman St. You will be expected to follow a hybrid work model.

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