Crisis/Incident Management Support - FTC for 6 months

The Operational Resilience team supports WTW’s multiple businesses in ensuring they can continue to deliver critical services to clients during business disruptions. Key focus areas are maintaining policies and standards, developing and validating recovery strategies/plans, incident response, exercising and training, and tactical/strategic projects to enhance resilience across the organisation and mitigate emerging threats.

We are seeking a proactive professional to lead and enhance our incident, crisis, and operational resilience framework within the Global Business Continuity Management and Operational Resilience team. This role involves developing, maintaining, and continuously improving the incident management framework, ensuring effective response to disruptions. Responsibilities include managing emergency communication systems, such as Everbridge and off-band crisis communication platforms, facilitating timely and coordinated messaging during incidents. Additionally, you will support activities to identify, resolve, and investigate root cause analyses for significant events, driving corrective actions to mitigate future risks. Providing operational response support during geography and firm-level incidents will also be a key aspect of your responsibilities. Furthermore, you will collaborate closely with the Global Business Continuity Management and Operational Resilience team to deliver overall team objectives, contributing to the organization's resilience and preparedness. This is an FTC role for 6 months at our London office with a hybrid working.

The Role:

Incident Management Framework:

• Develop and maintain the global incident management framework, incorporating incident management team structures and plans, operating protocols and key contact data, ensuring that all supporting framework documentation remains current and fully operational.
• Build and maintain effective relationships with key stakeholders to ensure that plans and processes are consistent and integrated across all geographies and regions.
• Manage access control of Everbridge global emergency notification system (ENS) and WTW’s secure off-band crisis communication platform, ensuring effective data transfer processes, group structures and role permissions for both tools. Provide onboarding and training support for all system users.
• Support the delivery of incident management exercises and awareness events, ensuring that incident management teams are prepared to respond to crisis events. Provide subject matter expertise on incident response procedures as required.
• Support / lead response actions during crisis events. Lead appropriate reporting, tracking and closure of issues, ensuring that learnings from crisis events and exercises are captured and incorporated into incident management procedures.
• Keep abreast of emerging risks and highlight opportunities to further enhance effectiveness.
• Operate as an integral part of the Operational Resilience Team and input to wider WTW activities as required.

The Requirements:

• Background in business continuity / operational resilience
• Experience of participating in the response to crisis events
• Experience of managing / administering mass notification platforms (Everbridge desirable)
• Used to working with multiple internal and external stakeholders
• Ability to work as part of a virtual team across diverse geographies
• Excellent communication and organisational skills
• Excellent data management skills, including Excel proficiency, monitoring, analysis and reporting
• Certification from the Business Continuity Institute or equivalent recognised BC/risk institute (desirable)

Equal Opportunity Employer

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organization. We embrace all types of diversity.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a” hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants.