Senior Store Manager, Wembley Factory Outlet

PURPOSE & IMPACT ON ORGANIZATION:

Drives store profitability by:

• Meeting or exceeding store sales and profit targets
• Managing all resources within the store to provide customers with a leading shopping experience
• Driving the proper execution of established policies, procedures, initiatives and directives

KEY RESPONSIBILITIES:

• Take full ownership of the store and its commercial success
• Analyze relevant data to probe and challenge the status quo
• Address identified improvement areas, involving the District Manager or other Retail Back Office partners as needed
• Drive continuous improvements in the store’s sales, productivity and profitability
• Ensure the legal and financial integrity of the store
• Lead service by example, maximizing the amount of time spent selling and leading team members on the sales floor
• Ensure there is always a manager on duty on the sales floor, focusing team members on the customer and on selling when you are not able to assume the responsibility yourself
• Schedule staff so as to properly serve customers, drive sales and execute tasks
• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
• Ensure proper in-store Brand execution according to established standards and directives
• Ensure all store team members are trained on Foundational and Seasonal Brand and product knowledge
• Manage all store operations in a systematic and efficient manner, as per established policies and procedures
• Ensure all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained in the store
• Ensures all HR policies and procedures are adhered to
• Ensure merchandise deliveries are processed on the same day they arrive and the store’s entire product offer is made immediately available and easily accessible to customers on a consistent basis
• Ensure cash register transactions are processed quickly and accurately
• Lead and implement all applicable loss prevention policies and procedures
• Maintain a safe and productive shopping and working environment
• Manage the recruitment and training of store team members
• Ensure all HR policies and procedures are adhered to
• Create a high performance culture by setting clear expectations, analyzing performance and giving appropriate and prompt feedback, including actively managing poor performance
• Work with the District Manager to identify and develop select strong performers with potential for growth along the Retail Field Career Ladder
• Share best practices to drive the collective performance of all district stores
• Complete all applicable training programs and effectively apply the learning on the job
• Seek coaching and learning opportunities to continually improve your performance
• Actively seek to improve and further the customer interaction with the brand using the Net Promoter Score

AUTHORITIES:

• On local/market discretion

KEY RELATIONSHIPS:

• District Manager
• Store Team
• Customers
• Vendors and Support Functions (e.g. HR, Visual Merchandising, Facility Services, etc.)
• Local Administration (e.g. mall management)

KNOWLEDGE, CAPABILITIES AND EXPERIENCE:

• Store Manager Competencies

(additions based on market needs)

MINIMUM QUALIFICATIONS:

• Minimum 18 months work experience in a sports/fashion customer- and commercial-focused retail environment with a minimum of 12 months of Store Management responsibility
• Intermediate numeracy and literacy and advanced verbal communication skills

(additions based on market needs)