Concierge Coordinator

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Role

We are currently looking for a Concierge Coordinator to join our team of associates at Rosewood London. Our Concierge Coordinator is appointed to provide information to guest enquiries and to coordinate guest requests for special arrangements or services such as restaurant and ticket bookings, special events and car arrangements.

Key expectations of this role are

• Building a nurturing relationship with our guests, partners, and colleagues to being able to create lasting memories for our guests.
• Efficiently supporting the concierge desk to deliver an engaging, refined and intuitive service.
• Providing our guests with in depth knowledge about the property and London.
• Having a thorough knowledge of local restaurants, museums and attractions; thorough knowledge of current events in and around the area to be able to give recommendations to guests.
• Assisting all guest enquiries via emails and phone calls.

Profile

• Having a passion for guest service and taking ownership of the guest experience.
• The ability to work in a team and build relationships with others.
• Being very organised and proactive in managing your tasks.
• Being able to perform job functions with attention to detail, speed and accuracy.
• Having a thorough understanding of the hotel, the surrounding area and London transportation system.
• In depth knowledge of London’s current dining, entertainment, shopping and art scene.

All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it’s our Calling.

Benefits

• Competitive holiday allowance which increase with length of service
• Company pension scheme and life assurance
• 12 complimentary room nights and F&B discount worldwide
• Career development opportunities
• Free meals on duty
• Season ticket loan