Immigration Advisor

🚀 About Borderless

We believe in a world where borders are no longer barriers. Since launching in 2023, we’ve helped 400+ UK businesses and thousands of individuals across healthcare, construction, finance, and more. Our digital platform streamlines the UK sponsorship process using automation and expert support.

Backed by Entrepreneur First and Backed.VC , we’re scaling fast.

Also, around 25% of our workforce is sponsored, and we proudly offer visa sponsorship as part of our hiring process.

🎯 Role: Immigration Advisor

We’re growing quickly, and with that growth comes the need for experienced, commercially aware Immigration Advisors who can combine technical excellence with a strong client mindset.

As an Immigration Advisor, you’ll take ownership of a portfolio of clients, providing high-quality immigration advice while ensuring applications and sponsorship processes are delivered accurately, efficiently, and compliantly. You will act as a trusted advisor to employers navigating complex immigration requirements.

Beyond technical expertise, this role is designed to evolve. We are actively developing our Immigration Advisors to build Customer Success capability — meaning you’ll gain exposure to relationship management, proactive client engagement, and identifying opportunities to drive long-term value for our customers.

You’ll work cross-functionally with Customer Success, Business Operations, Customer Support, and Product to ensure seamless, compliant, and high-impact customer journeys.

🛠️ What You’ll Be Doing

• Provide expert immigration advice across Skilled Worker Visas, Certificate of Sponsorship and Sponsor License Applications.

• Partner with CSMs to deliver strategic immigration guidance to client accounts, supporting workforce planning and business growth initiatives.

• Conduct audits for our customers to ensure ongoing compliance is maintained.

• Primarily handle our most complex cases for our largest customers, which require escalation beyond standard caseworker level.

• Work with our immigration caseworkers to monitor submission outcomes and proactively manage risks

• Act as a key point of contact for clients, building trusted relationships

• Translate complex immigration rules into clear, practical guidance

• Collaborate with CSMs to proactively manage client accounts

• Identify process improvements and contribute to operational excellence

• Use internal systems including the Borderless platform, Intercom, Google Sheets, and G-Suite

🌱 Development in Customer Success Management

At Borderless, Immigration Advisors are not just technical specialists — they are trusted partners to our clients.

You’ll be supported to develop skills in:

• Proactive account management

• Commercial awareness and opportunity spotting

• Stakeholder management

• Customer health monitoring

• Strategic immigration planning conversations

This creates a clear pathway toward hybrid Immigration + Customer Success roles as we scale.

✅ You Should Apply If

• You have strong experience advising on UK immigration and sponsorship matters

• You are confident managing complex casework independently

• You combine attention to detail with commercial awareness

• You communicate complex topics clearly and empathetically

• You thrive in fast-paced, scaling environments

• You take ownership and enjoy building long-term client relationships

• You are proactive and comfortable working cross-functionally

Experience in corporate immigration, sponsorship compliance, or employer advisory work is highly desirable.

🧪 Interview Process

1. 30 min screening call with Talent

2. 45 min interview with Director of Operations

3. In person final interview with the team and hiring manager

💯 Benefits

🏢 3 days in office, 2 days remote

🌮 Monthly company in-office lunches

🕺 Monthly company team events

✈ Annual offsite (our last one was in Palma!)

Holidays & Remote Work

✈ 25 days holiday each year + 3 days between 25th December and 31st January, plus bank holidays

💻 1-week work-from-anywhere policy

Growth & Development

📚 £500 annual Learning & Development budget

📈 6-month performance reviews and promotion opportunities

Equipment & Other Perks

🖥️ Laptop and peripherals — whatever you need to work effectively

🚲 Cycle to Work scheme

💰 Employer pension contributions via Smart Pension

💬 Access to Spill (mental health support)

👟 Gym in Shoreditch Exchange

☕️ Onsite barista