Immigration Advisor

Borderless
London

🚀 About Borderless

We believe in a world where borders are no longer barriers. Since launching in 2023, we’ve helped 400+ UK businesses and thousands of individuals across healthcare, construction, finance, and more. Our digital platform streamlines the UK sponsorship process using automation and expert support.

Backed by Entrepreneur First and Backed.VC , we’re scaling fast.

Also, around 25% of our workforce is sponsored, and we proudly offer visa sponsorship as part of our hiring process.

🎯 Role: Immigration Advisor

We’re growing quickly, and with that growth comes the need for experienced, commercially aware Immigration Advisors who can combine technical excellence with a strong client mindset.

As an Immigration Advisor, you’ll take ownership of a portfolio of clients, providing high-quality immigration advice while ensuring applications and sponsorship processes are delivered accurately, efficiently, and compliantly. You will act as a trusted advisor to employers navigating complex immigration requirements.

Beyond technical expertise, this role is designed to evolve. We are actively developing our Immigration Advisors to build Customer Success capability — meaning you’ll gain exposure to relationship management, proactive client engagement, and identifying opportunities to drive long-term value for our customers.

You’ll work cross-functionally with Customer Success, Business Operations, Customer Support, and Product to ensure seamless, compliant, and high-impact customer journeys.

This role requires working in the office 3 days per week. If this is not possible for you, please do not apply.

🛠️ What You’ll Be Doing

  • Provide expert immigration advice across Skilled Worker Visas, Certificate of Sponsorship and Sponsor License Applications.

  • Partner with CSMs to deliver strategic immigration guidance to client accounts, supporting workforce planning and business growth initiatives.

  • Conduct audits for our customers to ensure ongoing compliance is maintained.

  • Primarily handle our most complex cases for our largest customers, which require escalation beyond standard caseworker level.

  • Work with our immigration caseworkers to monitor submission outcomes and proactively manage risks

  • Act as a key point of contact for clients, building trusted relationships

  • Translate complex immigration rules into clear, practical guidance

  • Collaborate with CSMs to proactively manage client accounts

  • Identify process improvements and contribute to operational excellence

  • Use internal systems including the Borderless platform, Intercom, Google Sheets, and G-Suite

🌱 Development in Customer Success Management

At Borderless, Immigration Advisors are not just technical specialists — they are trusted partners to our clients.

You’ll be supported to develop skills in:

  • Proactive account management

  • Commercial awareness and opportunity spotting

  • Stakeholder management

  • Customer health monitoring

  • Strategic immigration planning conversations

This creates a clear pathway toward hybrid Immigration + Customer Success roles as we scale.

✅ You Should Apply If

  • You have strong experience advising on UK immigration and sponsorship matters

  • You are confident managing complex casework independently

  • You combine attention to detail with commercial awareness

  • You communicate complex topics clearly and empathetically

  • You thrive in fast-paced, scaling environments

  • You take ownership and enjoy building long-term client relationships

  • You are proactive and comfortable working cross-functionally

Experience in corporate immigration, sponsorship compliance, or employer advisory work is highly desirable.

🧪 Interview Process

  1. 30 min screening call with Talent

  2. 45 min interview with Director of Operations

  3. In person final interview with the team and hiring manager

💯 Benefits

🏢 3 days in office, 2 days remote

🌮 Monthly company in-office lunches

🕺 Monthly company team events

✈ Annual offsite (our last one was in Palma!)

👩‍⚕️ Comprehensive private medical insurance.

Holidays & Remote Work

✈ 25 days holiday each year + 3 days between 25th December and 31st January, plus bank holidays

💻 1-week work-from-anywhere policy

Growth & Development

📚 £500 annual Learning & Development budget

📈 6-month performance reviews and promotion opportunities

Equipment & Other Perks

🖥️ Laptop and peripherals — whatever you need to work effectively

🚲 Cycle to Work scheme

💰 Employer pension contributions via Smart Pension

💬 Access to Spill (mental health support)

👟 Gym in Shoreditch Exchange

☕️ Onsite barista

Posted 2026-02-24

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