B&F Service Expert

W LONDON - CONTROL YOUR BEAT

Located in Soho, W London owns the stage in the epicentre of the city’s cultural core. Plugged in to the pulse of London’s energetic social scene, this is where louder-than-life Soho mixes with the glitzy West End.

THE PERCEPTION BAR & W LOUNGE

W London’s standout bar and lounge overlooking the vibrant streets of Soho and Leicester Square. This isn’t just a workplace; it’s where striking design, boundary-pushing cocktails, indulgent dining, and cutting-edge music and events come together to create an unforgettable scene.

Inspired by the bold spirit and diversity of London itself, The Perception Bar celebrates individuality. We’re looking for talent's who are passionate, playful, audacious, and polished. Those who aren’t afraid to bring their full selves to work.

YOUR ROLE IN THE SPOTLIGHT

• Responsible for the daily operations at The Perception Bar. You are part of a bigger team, and the entire team is responsible for making the guests dreams come true.
• Being in the know: You are the expert when it comes to B&F, and you know all the ins and outs on our menus, hotel facilities and possibilities. In the W lounge/ Perception Bar, making suggestions for cocktails guests didn’t even know they loved, and suggesting food pairing.
• Ensure you are following service standards and operating procedures from the beginning to the end of each order and interaction.
• Showing guests our Whatever/Whenever service while they are with us, and connect with them to be able to personalize that service, creating memorable experiences.
• Making sure everything sparkles, we all enjoy a clean environment
• You will be working in a fast paced environment, under pressure, with loud music.
• We are ALL-IN, and have more teams that we cooperate with . We expect you to be flexible to work with other departments. You’re not the only one on stage.
• Communicating with your team and other departments is key.
• Make sure you put the guests at the center of everything we do. Any task that is not mentioned in this list but that may create an unforgettable experience for our guests is on your to do list.

YOUR EFFORTS, OUR APPRECIATION

• Complimentary Meals - Enjoy tasty and varied meals every day in our Green Room canteen.
• Monthly Service Charge - Receive a service charge payment each month.
• Learning & Development - Access industry leading digital and classroom based training resources, plus opportunities for cross-exposure across departments.
• Apprenticeships - Take advantage of apprenticeship programmes designed to support your growth and development in your role.
• Holiday Entitlement - 28 days of holiday including public holidays, with enhanced benefits based on length of service. (Pro rata)
• Refer a Friend Scheme - Earn £250 when you successfully refer a new team member. (Terms & Conditions apply)
• Company Pension Scheme - Plan for your future with our secure and supportive pension offering.
• Recognition & Celebration - We celebrate success through awards, recognition events, and career milestone celebrations.
• High Street Discounts - Enjoy exclusive discounts on shopping, eye tests, cinema tickets, technology, and more.
• Monthly Associate Events - Participate in a vibrant calendar of fun, associate-focused events.
• Long Service Recognition - Dedicated appreciation events to honour your career milestones with the company.
• Global Marriott Stay Discount - Travel the world with exclusive hotel discounts for you and your loved ones across Marriott International.
• Health Assured & Wisdom App - 24/7 confidential support for your mental, emotional, and financial wellbeing.
• Food & Beverage Discount - Receive 20% off in all food and beverage outlets within Marriott properties.
• Spa Discount - Relax and recharge with 30% off treatments in our Away Spa.

ELIGIBILITY TO WORK IN THE UK

Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of our recruitment process.

At W Hotels, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.