Event Operations Manager

Job Details

Job Title: Event Operations Manager
Location: IWM London
Salary: Up to £42,000 per annum

Contract: Full-Time, 40 hours per week

As the Event Operations Manager of the front of house team you will take on a key leadership role within the team to ensure that exceptional service is consistently delivered. This is a fantastic opportunity to help lead our catering and service operations, focusing on Conference & Events delivery. In this role, you'll be the go-to person when delivering all the on-site events to ensure they run seamlessly, and service standards remain high. You’ll support and lead a motivated team, driving excellence in every aspect of food and service delivery. This role will be well suited to those who have previous experience delivering conference & events or hospitality functions in a similar environment, or those who have experience on the events circuit and now looking for a full time, salaried position,

Responsibilities:

• Act as a vital link between team and management to ensure high-quality service delivery
• Support the General Manager with inventory, budgets, and operational planning
• Lead and motivate front-of-house teams, maintaining energy and focus
• Manage tills and process payments accurately
• Assist with staff training and development
• Take ownership of key admin and paperwork tasks
• Uphold and represent the Compass Group UK&I brand professionally at all times

The Ideal Candidate:

• 3+ years’ experience in a similar position
• Someone passionate about delivering exceptional customer service
• Previous leadership or supervisory experience in a similar hospitality or catering role
• Excellent communication and organisational skills
• A positive, can-do attitude with a drive to develop and lead others
• Experience in managing and motivating teams
• Adaptable and ready to embrace new challenges

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Free meals on site
• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

About Us:

Part of Compass Group UK&I, Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.

Job Reference: com/0810/99073001/52766932/SU #RA Venues

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!