IT & Systems Manager

📱 About Mous

We are Mous. (Pronounced mouse, not moose.) People deserve tech and lifestyle products that are fit for purpose, perform as promised and empower them to be their best. That's why we're building the go-to brand focused squarely on delivering just that. We have consistently built our in-house expertise and spent millions in research and development on our relentless pursuit to make the best products possible.

Over the past 10 years, we have focused on pushing the performance of products
and creating engaging content to guide millions of customers to high-quality Mous products rather than making cheap products for Amazons algorithm. All with the aspiration that we can raise the standards of the industry and provide people with better products.

We're creating products that empower people to be their best, whether they're on a wild adventure or commuting through the city. No matter what your everyday life looks like you can trust our products to remove frustrations, expand your experiences and help you to live without limits.

👨‍💻 About the Role

We're excited to announce an opportunity for an IT & Systems Manager to be a part of our expanding team in the UK! As we grow both steadily and swiftly, we're embarking on numerous new projects. For these ventures, we require a proactive and experienced individual who can take ownership of our IT environment, strengthen our IT security, ensure compliance, and drive efficiency across our systems and tools.

👋 About You 

As an IT & Systems Manager at Mous, you'll work collaboratively with all departments, reporting directly into our Finance and Operations Director. This is an excellent opportunity for someone eager to contribute to a fast-paced environment, playing a crucial role in ensuring our IT systems are secure, scalable, and supportive of our long-term growth.

🔑 Key Responsibilities:

• Maintain oversight of data security and compliance across all platforms, ensuring GDPR requirements are met
• Create and maintain documentation of system architecture, processes, and integrations
• Manage integrations between core systems (e.g. ERP, Shopify, Amazon)
• Liaise with third-party software providers to ensure service quality and resolve technical issues
• Monitor and improve how systems are used across the business, identifying opportunities for efficiency and scalability
• Maintain and enforce IT policies and best practices, particularly in relation to data handling and security
• Act as the key point of contact for IT-related matters, including user access, account setup and permissions management
• Support staff with IT queries and coordinate issue resolution with vendors or service providers
• Lead on IT-related projects such as implementing new tools, refining workflows, or onboarding new technology

🤓 Skills requirements:

• Proven experience managing cloud-based systems and SaaS platforms (e.g. ERP, Shopify, Microsoft 365)
• Strong understanding of data protection, IT security best practices, and GDPR compliance
• Hands-on experience managing third-party vendors and system integrations
• Solid understanding of backend systems and databases, with proficiency in SQL
• Ability to document systems and processes clearly and methodically
• Confident leading IT projects from planning through to implementation

Nice to have:

• Familiarity with Panoply, Freshdesk, Amazon Seller Central
• Experience supporting eCommerce or multi-channel retail businesses
• Knowledge of data warehousing, reporting tools, or BI platforms
• Exposure to API integrations and middleware platforms
• Understanding of 3PL system integrations and logistics operations
• Professional certifications (e.g. Microsoft 365, GDPR, CompTIA Security+, ITIL)

Soft Skills we are looking for:

• Problem-solver
• Proactive
• Strong communication
• Attention to detail

🎉 About Our Offer

We have a hybrid approach to working at Mous so our team can have flexibility during the week, and we can retain the collaborative and vibrant Mous culture that people love. We expect people to come into the office at least three days a week but some teams opt for more as it’s beneficial for their workflow. Our office is in Hoxton and there are regular on-site activities (e.g. happy hours, painting classes, yoga on the roof etc.).

Here’s a summary of the benefits of working at Mous:

• Opportunity to radically grow and develop through new experiences. Dream big, work hard, and make things happen!

• Multi-functional teams of passionate, supportive and inspiring people

• A competitive salary reflective of your experience and value
• 30% discount for F&F on all Mous products
• 1-month paid leave after 5-years of service
• Regular on-site activities at our Hoxton office

• Regular department and whole-team socials

• 25 days' holiday, plus 8 bank holidays

• Cycle to Work Scheme

• Employee Assistance Programme
• Charlie HR perks package including discounts on hundreds of high street brands and services

🐭 About Our Values


We have established 3 core values, which inform and enhance the way we work. We expect anyone joining the business to embrace these values as essential parts of Mous life, and we’re looking for people who will build upon them in fresh and inspiring ways.

• Get Results
  
  

By comprehending our business plan, each person can ensure that they are taking accountability for their contribution towards it. We value strategic prioritisation, ensuring that everyone is enabled to deliver their best work. We also champion traits such as innovation, grit and resilience – we think differently and aren’t afraid to fail.

• Work Together
  
  

We value collaboration highly, recognising that there’s a lot to be learned from each other, and are always prepared to listen. We encourage regular peer feedback, readily praising great work as well as challenging one another candidly. We like to celebrate what makes us both unique and united, committing to regular IDEA initiatives and finding opportunities to support our local communities.

• Enjoy The Ride
  
  

We invite everyone at Mous to grab new opportunities and find ways to make each role their own. Things can change fast in an unpredictable industry like ours, so we always want to stay agile. And of course we don’t just work hard – we also like to let our hair down and enjoy the more social aspects of being part of our brilliant team!


🌈 About Our Commitment


Mous is an equal opportunity employer, and as a brand, we value authenticity and integrity. We strive to be different and know that if we are to create the most innovative products and deliver the best customer experience, we need to build a diverse team of individuals who can bring a variety of skills, experiences, and perspectives to the table. No matter your age, gender, sexual orientation, ethnicity, religion, or physical ability, at Mous, your individuality is celebrated.


As a D2C business and heavy user of plastics, we understand (and take very seriously) our responsibility to the planet. To stay true to our word, we've placed "Planet" firmly in our key business objectives and have formed a dedicated team, alongside our cofounders, to build an ESG plan we're proud of. Ultimately, we want to create a better world through our actions and we're doing so across our products, how we transport from A to B, and socially.