TECHNICAL SUPPORT ENGINEERING APPRENTICE Level 4

Summary

Start your engineering career with a Level 4 apprenticeship, developing skills in technical troubleshooting, equipment testing and engineering investigations. Work alongside experienced engineers while earning, learning and building a long-term career.

Wage

£16,640 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

The apprentice will be paid in line with the National Minimum Wage rate for apprentices, with pay reviewed in accordance with statutory requirements.

Training course

Engineering manufacturing technician (level 4)

Hours

Monday to Friday, 8:00am to 4:30pm, with a 30-minute lunch break. 40 hours per week.

40 hours a week

Start date

Tuesday 10 November 2026

Duration

3 years 10 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Typical tasks will include:

• Respond to and help assess customer technical enquiries
• Support engineers with troubleshooting technical issues
• Assist with testing equipment for different customer applications
• Help investigate equipment issues and identify potential solutions
• Support engineering projects and technical investigations
• Create and update technical guides and how-to documents
• Produce technical notes, reports and presentations
• Use Microsoft 365, including Word, Excel and PowerPoint
• Plan and organise daily tasks with support from the team
• Work alongside experienced engineers and technologists
• Develop knowledge of the company’s equipment and applications
• Attend customer sites in the later stages of the apprenticeship, where appropriate

Where you'll work

20 Atlantis Avenue
London
E16 2BF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TRAIN'D UP RAILWAY RESOURCING LIMITED

Training course

Engineering manufacturing technician (level 4)

What you'll learn

• Read and extract relevant engineering and manufacturing related data and information (such as workplans or project plans, schedules, drawings, specifications, production data, quality reports, costing data, statistical information) drawing accurate conclusions and making informed decisions.
• Use project management tools, such as Strengths, Weaknesses, Opportunities, Threats (SWOT), stakeholder matrices, risk mapping, radar chart and summary risk profiles.
• Use problem solving tools such as Root Cause Analysis (RCA) Process Failure Modes Effects Analysis (PFMEA), Fishbone, Practical Problem Solving (PPS) and Advanced Product Quality Planning (APQP).
• Analyse and interpret data and information in order to generate manufacturing engineering documentation such as Parts Per Million (PPM) quality adherence, cost analysis and test data.
• Communicate using the appropriate method for the audience such as, formal and informal presentations, written reports, verbal, electronic, social media and incorporating relevant and appropriate data or metrics.
• Use the approved process and quality compliance procedure to create or amend engineering or manufacturing documentation.
• Use lean tools and techniques, such as Six Sigma, 8 Wastes, Workplace organisation such as 5S's (sort, set in order, shine, standardise and sustain), Kaizen and Poka-Yoke (Error proofing).
• Apply documentation control processes and procedures such as format, location, access, authorisation.
• Use financial planning, recording and review processes and documentation such as departmental budgets, estimating, cost control, cost forecasting, and investment appraisal.
• Use computer based software systems or packages such as Computer Aided Design (CAD), Data Analytics and Databases.
• Read and extract relevant engineering and manufacturing related data and information (such as workplans or project plans, schedules, drawings, specifications, production data, quality reports, costing data, statistical information) drawing accurate conclusions and making informed decisions.
• Use project management tools, such as Strengths, Weaknesses, Opportunities, Threats (SWOT), stakeholder matrices, risk mapping, radar chart and summary risk profiles.
• Use problem solving tools such as Root Cause Analysis (RCA) Process Failure Modes Effects Analysis (PFMEA), Fishbone, Practical Problem Solving (PPS) and Advanced Product Quality Planning (APQP).
• Analyse and interpret data and information in order to generate manufacturing engineering documentation such as Parts Per Million (PPM) quality adherence, cost analysis and test data.
• Communicate using the appropriate method for the audience such as, formal and informal presentations, written reports, verbal, electronic, social media and incorporating relevant and appropriate data or metrics.
• Use the approved process and quality compliance procedure to create or amend engineering or manufacturing documentation.
• Use lean tools and techniques, such as Six Sigma, 8 Wastes, Workplace organisation such as 5S's (sort, set in order, shine, standardise and sustain), Kaizen and Poka-Yoke (Error proofing).
• Apply documentation control processes and procedures such as format, location, access, authorisation.
• Use financial planning, recording and review processes and documentation such as departmental budgets, estimating, cost control, cost forecasting, and investment appraisal.
• Use computer based software systems or packages such as Computer Aided Design (CAD), Data Analytics and Databases.

Training schedule

Training will be delivered online by Train’d Up alongside learning and development in the workplace. The apprentice will receive structured training and support throughout the programme, allowing them to develop their knowledge while gaining practical experience in their role.

More training information

Train’d Up will provide structured online training throughout the apprenticeship, supported by regular reviews to monitor progress. The apprentice will work towards the Level 4 Engineering Manufacturing Technician apprenticeship standard, combining their training with practical experience in the workplace.

Requirements

Essential qualifications

GCSE in:

• English (grade C/4 or above)
• Maths (grade C/4 or above)
• Sciences (grade C/4 or above)

A Level in:

• Maths (or equivalent) (grade Pass)
• Science (or equivalent) (grade Pass)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience
• Physical fitness

Other requirements

Applicants should have A-levels in Maths and a Science subject, with a good science focus at GCSE level.

Customer-focused experience would be an advantage, along with strong communication skills and the confidence to communicate professionally with customers and colleagues.

As the apprenticeship progresses, there may be opportunities to visit customer sites, so applicants should also be comfortable with occasional travel as part of the role.