Product Assistant - London, Greater London

Product Assistant - London, Greater LondonEveryone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.

Summary

We’re reshaping our Food business to broaden its appeal, protecting the magic our customers love while modernising everything else. That means outstanding quality, high sourcing standards, and market-leading innovation remain at our core, while we transform our supply chains, improve our stores, and deliver better value.

We’re looking for motivated people ready to bring their whole self to work and thrive in a fast-paced, ambitious team. After all, this isn’t just food… this is M&S Food.

All the details

This isn’t just any job… this is an M&S Product Assistant job!

As a Product Assistant at M&S, you’ll play a vital role in supporting the delivery of innovative, high-quality products that our customers love. Working closely with our dedicated Product Developers and cross-functional teams, you’ll help bring ideas to life across a variety of food categories.

This role is perfect for someone who’s passionate about food, highly organised, and eager to learn. You’ll be involved in everything from sample management and supplier communication to tracking critical paths and supporting product launches. No two days are the same, and you’ll gain invaluable insight into how we develop and deliver the magic of M&S.

You’ll be part of a collaborative, fast-paced team where your contribution really matters. If you’re ready to kick-start your career in product development and grow within one of the UK’s most iconic brands, this is the opportunity for you.

What you'll do

• Examine the marketplace and competition to keep up to date with trends in foods, lifestyle, packaging and ingredients that influence the customer, market and potential product direction supported with regular reporting to the team
• Understanding of M&S and competitor product categories and the products within them - covering existing M&S range and the retail competition
• Assist in delivering the stage gate process, handling all product samples, both incoming and outgoing, product information for photographic shoots, quality benchmarking, supplier meetings, press requests, travel tests and product sampling
• Collate product information, samples and build product displays to support all internal events, including category reviews and product forums, and all external events, including conferences and press shows.
• Support the team in creating and coordinating presentations, accurate and timely management information, range planning documents and competitor & directional insight.

Who you are

• You will be highly organised at handling sources of information, systems and processes
• You will have good IT skills in PowerPoint, Excel and Word
• You are able to use automated NPD systems
• You have a positive, proactive and motivated outlook

What's in it for you?

Working at M&S means being part of something bigger – delivering quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

• 20% colleague discount for you + 1 household member (after probation)
• Competitive holiday allowance + option to buy more
• Discretionary bonus schemes linked to performance
• Strong pension + life assurance
• Tailored induction + training from day one
• Perks and savings via M&S Choices portal
• Market-leading family policies (parental, adoption, neonatal leave)
• 24/7 wellbeing support (GP access + mental health services)
• 1 paid volunteer day a year

Everyone is welcome

We are ambitious about the future of retail – disrupting, innovating and leading into a more inspiring digital era. We want diverse, representative teams where everyone can bring their whole selves to work.

If you need support or adjustments during recruitment, let us know in your application. Our team will make sure you have what you need to do your best.

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