Inbound Customer Service Advisors
Role Overview
Advisors will be working within our Bureau team. This is a seven day a week inbound call handling desk where advisors work as part of a rota system to handle client telephone calls. Bureau advisors must be flexible to work shift patterns which are determined by the delivery patterns and volume of calls.
Calls are presented across multiple campaigns, from simpler message taking call types, to more complex insurance and order processing.
Work Pattern: Full time 40 hours (typically over 5 days) – Monday to Sunday between 7am and 10pm
Salary: Competitive + attractive bonus scheme + private healthcare
Permanent role with excellent progression opportunities.
Responsibilities
- To answer inbound telephone calls from customers across multiple campaigns
- To handle and respond to customer emails and tickets
- Ability to work under pressure and achieve set campaign targets; speed of answer, number of calls answered, talk time, wrap-up time, thus achieving service levels.
- Being able to cope with varying call volumes and pressures
- To handle and resolve difficult customers and achieve a positive outcome whilst remaining professional
- To be able to follow a script and call flow accurately
- Where required to use client systems and web based systems to handle customer calls.
- Ability to work in a team environment – ensure all calls are answered in a timely manner, call queues to be kept at minimal.
- Keep an accurate record of all customer details and other note taking data, into the data capture systems.
- To carry out all administrative tasks and duties relating to the role- handle and respond to emails where required.
Person Specifications
- Successful candidates must speak English fluently with an understanding of Native Dialects
- Excellent communication skills, articulate and confident with great telephone manner
- Happy to work shift patterns
- Problem solving abilities
- A friendly, professional and vibrant personality
- Good interpersonal skills to be able to deal with people at all levels
- Reliable and excellent time keeping skills
- Being able to work independently as well as within a team.
- Enthusiastic and self-starter.
- Proven track record within inbound call centre environment
- Previous Customer Service Skills.
- Good numeracy and IT skills
Working Requirements
Bureau runs 7 days a week
All advisors will be scheduled to work 40 hours per week (typically over 5 days). Full flexibility is required.
Recommended Jobs
Customer Success Manager, UK
Do you have a strong interest in the business world? Do you genuinely enjoy building customer relationships? In this role, you will be responsible for your own client portfolio and interact daily wit…
Maths Teacher (KS5) - Private Kensington School
Part-Time Teacher of A-Level Mathematics – Kensington &##129518; Deliver Expert-Level Maths Instruction at a Leading Central London Independent School We are seeking an inspirational, highly e…
Associate Creative Director
The Role As our Associate Creative Director you’ll be a driving force behind our creative output, crafting bold, best-in-class social content that stands out in the feed. You’ll be hands-on, takin…
Music Teacher - Independent School in Kingston
Music Teacher – Independent School in Kingston Location: Kingston Start Date: January 2026 Contract: Full-time, Permanent Salary: Paid to scale An outstanding independent mixed sch…
Year 3 Teacher | Newham
Are you a dedicated Year 3 Teacher seeking a rewarding opportunity from January 2026? Wayman Education is looking for an enthusiastic Year 3 Teacher to join an Outstanding primary school in Newham. T…
Caretaker - Bromley
We are seeking a reliable, proactive, and hands-on Caretaker to join a well-established primary school in Bromley, starting ASAP. This is a key role for someone who takes pride in maintaining a safe,…
Test Manager MS Dynamics (Contract)
Delta Capita is seeking an Associate to support a strategic CRM and CMS transformation programme, centred on Microsoft Dynamics with additional CMS capabilities. This role offers an excellent opportu…
Food Technology Teacher - West London
An exciting opportunity is available for a Food Technology Teacher to join a prestigious, "Outstanding" independent school in Richmond . This is a full-time, permanent position within a high-ach…
Food Tech Teacher - Kingston - Jan 2026
Are you an inspirational Food Technology Teacher looking for an exciting opportunity to work in an Outstanding school who will invest in developing your career, subject knowledge and give you the opp…
Project Manager - Live Event Production
Make the extraordinary, everlasting - with us. At EC, we craft extraordinary experiences that leave a lasting impression - not just for our clients, but for our people too. We blend the big ideas …