Planning Manager, Amazon Flex (EU)

At Amazon were working to be the most Customer-centric company on earth. One customer experience that were constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders are delivered where and when they need them as quickly accurately and cost effectively as possible. To meet this goal Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world class last mile operation significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors called delivery partners to make deliveries to our customers.

The Amazon Flex EU team is looking for an analytical results-oriented person to drive Flex planning across this role you will be responsible for understanding the breadth of activities covered by the Flex planning function for UK executing these activities with excellence and continuous improvement for scale.

This is a highly visible and critical role that requires partnering with a cross-disciplinary team of program managers ops managers marketing managers data scientists engineers product managers finance partners and executives across businesses. The successful candidate will be self-motivated passionate highly analytical and detail-oriented possess superior inter personal and communication skills and be comfortable working independently to drive growth and change in a fast-paced environment. Bias for action and dive deep is an absolute must and candidates must demonstrate a superior track record of delivering results. You must have sound business judgment and the ability to think strategically with a long-term vision about this fast-growing space while being able to execute on tactical details.

This role requires a high level of writing judgement influence and ownership. You will lead with data to persuade others own and develop strategic partnerships with internal and external customers. This means you must be an excellent communicator and write engaging narratives and present them effectively.

Key job responsibilities
- Own multiple processes within EU planning function.
- Perform Daily/ Weekly/ Monthly/ Quarterly deep dive on metrics. Provide path to green where applicable.
- Own key metric forecasting for annual and quarterly planning cycles.
- Create EU wide processes that help deliver on cost fill performance and DPx goals in partnership with business teams and central operations. Drive process improvements / standardization in partner teams to deliver on this goal.
- Represent Flex as a channel in business/ partner reviews. Voice concerns and drive leadership decisions to mitigate issues.
- Drive automation / process improvement / cost initiatives
- Interact with senior-level audiences (including directors) from both internal and external teams

- Knowledge of Microsoft Excel at an advanced level including: pivot tables macros index/match vlookup VBA data links etc.
- Experience working cross-functionally with tech and non-tech teams
- Experience in program or project management
- Experience in creating process improvements with automation and analysis or experience communicating results to senior leadership
- Experience in supply chain such as contracting demand management and/or planning and procurement and supply chain operations
- Knowledge of database systems and SQL

- Experience using managed ML/AI solutions

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Required Experience:

Manager