Director of Executive Search & Talent Management - London

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

Our growth depends entirely on the strength and vision of the leaders guiding us. We are looking for a strategic, high-impact talent leader to shape, build, and sustain our executive capability for the future.

In this role, you will own the end-to-end lifecycle of our top leadership talent - balancing external talent acquisition with internal executive development to ensure our leadership teams are equipped to guide us through our next phase of scale. Youll make sure the people sitting on our Senior Leadership Team (SLT) and Executive Leadership Team (ELT) are the right people for those roles - whether that means growing them ourselves or bringing them in from outside.

Reporting to the Senior Director of Talent, this role balances two critical priorities: leading our external executive search strategy and driving internal executive succession and development. On the search side, youll set the strategy for how we position Trustpilot to attract senior leaders while empowering your direct report, the TA Manager for Executive Hiring, to run seamless search executions. On the talent management side, youll partner closely with Business Partners to assess senior capability, build tailored successions plans, and ensure our highest-potential leaders are stretched, supported, and ready to step up.

What you'll be doing

Set the global executive search strategy: Define how we headhunt, target, and position Trustpilot to attract top-tier talent capable of stepping into SLT and ELT roles. Guide and empower executive search execution: Direct and develop the TA Manager (Executive Hiring) who manages live search delivery - giving them the autonomy to excel while keeping the bar exceptionally high. Drive senior leadership capability and development: Partner with People Business Partners to view our senior leadership cohort holistically, identifying what each leader needs to perform at their best - whether thats targeted development, stretch assignments, or repositioning. Lead Big Talent, Big Patch: Drive our annual process for identifying critical senior roles and ensuring high-performing, high-potential leaders are positioned for maximum impact.Own the Global Talent Review (GTR) for executive tiers: Oversee performance and potential assessments across SLT and the tier directly below it, creating clear visibility on succession pipelines for SLT and ELT positions. Conduct targeted leadership assessments: Determine when formal leadership assessments are needed for incoming or internal talent, using insights to build tailored L&D plans to go beyond standard L&D frameworks. Build succession plans for key roles: Identify future successors across our executive ranks and design targeted development pathways to close critical capability gaps before vacancies arise. Inform executive stakeholders and the Board: Partner with the Senior Director of Talent to deliver clear, data-backed updates on leadership capability, talent pipelines, and succession to the People Leadership Team (PLT), Executive Leadership Team (ELT), and Board. Manage executive talent budgets: Oversee and optimise spend across executive search, leadership development programs, and external assessment tools.

Who you are

• An executive search strategist : You know how to position executive roles and headhunt top-tier talent. You don't need to execute every search yourself, but you have an expert eye for what exceptional talent looks like.
• A skilled assessor of leadership potential : You have a proven track record of building succession plans and conducting leadership assessments. You instinctively know whether a leader needs a stretch assignment, targeted coaching, or simply more runway to develop and grow.
• A trusted strategic partner : You can sit down with senior leaders and have honest, actionable conversations about their development and team's future - completely free of HR jargon or framework-speak.
• A pragmatic decision maker : When assessing talent readiness or future capability, you articulate your reasoning in plain, business-focused terms - not theoretical frameworks.
• An empowering people manager : You guide, develop and support your direct reports without micromanaging, give them room to own execution while you drive the overarching strategy.

Whats in it for you

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• Restricted Stock Units
• Private Medical Insurance
• Critical Illness Cover
• 25 days holiday per year, increasing to 28 days after 2 years of employment
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career
• Tailored leadership development program consisting of workshops, coaching opportunities, and structured feedback mechanisms to enable world-class leadership

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. Were excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you dont feel you don't meet all the requirements, we'd still really like to hear from you!

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About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and were headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

Were driven by connection. Its at the heart of what we do. Our culture keeps things fresh its built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, were proud to be an equal opportunity workplace with diverse perspectives and ideas.

Our purpose to help people and businesses help each other is a tall order, but we keep it real. Were a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you we give you the autonomy to shape a career you can be proud of. If youre ready to grow, lets go.

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

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