Data Strategy & Operations Manager - Specialist Mortgages & Bridging

Data & Operations Manager - Specialist Mortgages & Bridging

Location: London (Head Office)

Hours: Monday to Friday, 9:00am-5:30pm

Working Pattern: Hybrid (50/50)

Reports to: Head of New Business Improvement & Operational Risk

Department: Specialist Mortgages & ShortTerm Lending

About the Role

We're looking for an experienced Data & Operations Manager to act as the senior data and MI lead for our Specialist Mortgages & ShortTerm Lending (STL) division.

This is a highly influential role, owning divisional data, MI, workflow insight and operational reporting. You'll translate complex operational and customer data into clear, actionable insight that supports decisionmaking, capacity planning, risk management and customer outcomes.

A strong understanding of mortgage and/or property lending processes is essential . This role works closely with underwriting, sales, operations and brokers, so you'll need to understand how mortgage and property lending journeys work endtoend and how data supports performance, service and regulatory outcomes.

Key Responsibilities

Data, MI & Insight

• Act as the divisional owner for all operational data, MI and reporting
• Design, build and continuously improve dashboards using Power BI, Tableau and SQL
• Provide seniorlevel insight to the MD and leadership team, translating data into clear actions
• Design and maintain operational KPIs covering pipeline, service, capacity, performance and customer outcomes
• Produce adhoc analysis to support new products, regulatory reviews and strategic decisions

Workflow & Systems Ownership

• Own and develop the divisional Verint workflow system, including configuration, reporting and optimisation
• Act as the primary escalation point for data integrity, MI requests and operational insight
• Ensure data accuracy and consistency across core lending, workflow and operational systems

Leadership & Collaboration

• Line manage and develop Operations Analysts, setting priorities and quality standards
• Act as the goto SME for data, reporting and operational insight within the division
• Partner closely with Technology, Change, Risk, Compliance, Finance and Credit Risk teams
• Embed data and MI requirements into smallchange and transformation initiatives from day one

Process Improvement

• Identify inefficiencies across mortgage and property lending operations
• Lead datadriven process improvements to enhance broker experience and customer outcomes
• Maintain clear documentation to reduce keyperson dependency

Who You'll Work With

You'll collaborate closely with:

• Underwriters, Lending Assessors and Business Development Managers
• Managing Director & Sales Director - Specialist Mortgages & STL
• Compliance, Financial Crime and Risk teams
• Technology, Change and Finance teams
• Mortgage brokers, valuers and solicitors

What We're Looking For

Qualifications & Experience

• Significant experience in data, MI or analytics roles within financial services or regulated environments
• Strong understanding of mortgage and/or property lending operations and processes
• Advanced Power BI and/or Tableau experience, including executivelevel dashboards
• Strong SQL capability and experience working with complex operational datasets
• Experience owning data processes, data quality controls and reporting frameworks
• Proven ability to translate data into insight for nontechnical stakeholders
• Experience managing or mentoring analysts
• Exposure to FCAregulated environments and operational risk frameworks
• Experience supporting operational change or digital transformation initiatives

Skills & Attributes

• Highly analytical with strong commercial and operational judgement
• Comfortable acting as a trusted adviser to senior stakeholders
• Strong attention to detail and appreciation of data risk and control
• Confident influencing, challenging and driving improvement
• Calm under pressure with the ability to manage competing priorities
• Strong commitment to good customer outcomes

Benefits

• Competitive salary
• Discretionary annual bonus
• Hybrid working (50/50)
• 25 days annual leave (increasing with service) + Holiday Buy Scheme
• Private Medical Insurance (Bupa)
• Mental health & wellbeing support via YuLife & Bupa
• Pension scheme - 8% employer contribution (noncontributory)
• Cycle to Work & Green Car Schemes
• Interestfree season ticket loan
• Study support & professional memberships
• Annual volunteering day & Net Zero commitment
• YuLife Rewards - retail, lifestyle & experience discounts

If you're a datafirst leader with a strong understanding of mortgage or property lending operations and a passion for turning insight into impact, we'd love to hear from you.