Forward Deployed Engineer -Agentic AI

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

As a Forward Deployed Engineer for Agentic AI at Kyndryl, you are the bridge between business problems and innovative solutions, using a powerful blend of well-defined methodologies, statistics, mathematics, domain expertise, consulting, and software engineering. You'll wear many hats, and each day will present a new puzzle to solve, a new challenge to conquer.

You will dive deep into the heart of our business, understanding its objectives and requirements - viewing them through the lens of business acumen, and converting this knowledge into a data problem. You'll collect and explore data, seeking underlying patterns and initial insights that will guide the creation of hypotheses.

In this role, you will embark on a transformative process of business understanding, data understanding, and data preparation. Utilising statistical and mathematical modelling techniques, you'll have the opportunity to create models that defy convention - models that hold the key to solving intricate business challenges. With an acute eye for accuracy and generalisation, you'll evaluate these models to ensure they not only solve business problems but do so optimally.

Additionally, you're not just building and validating models - you're deploying them as code to applications and processes, ensuring that the model(s) you've selected sustain their business value throughout their lifecycle.

Your expertise doesn't stop at data; you'll become intimately familiar with our business processes and can navigate their complexities, identifying issues and crafting solutions that drive meaningful change in these domains. You will develop and apply standards and policies that protect our organisation's most valuable asset - ensuring that data is secure, private, accurate, available, and, most importantly, usable. Your mastery extends to data management, migration, strategy, change management, and policy and regulation.

If you're ready to embrace the power of data to transform our business and embark on an epic data adventure, then join us at Kyndryl. Together, let's redefine what's possible and unleash your potential.

Key Responsibilities

1. Advanced Architecture Design

• Design Generative AI systems leveraging GANs, VAEs, and transformer-based models for content synthesis, simulation, and data augmentation
• Architect Agentic AI frameworks using LangChain, Hugging Face, GCP Agentspace, Azure AI Foundry, AWS Bedrock, and vector databases to enable autonomous problem-solving and adaptive learning
• Implement Agentic Mesh ecosystems where AI agents collaborate dynamically, combining language, behavioural, and domain-specific capabilities

2. Model Optimisation & Innovation

• Develop novel techniques for LLM/SLM fine-tuning, including retrieval-augmented generation (RAG) and context-aware prompt engineering
• Optimise inference performance for real-time applications using MLOps pipelines and cloud-native deployment using native PaaS
• Lead R&D initiatives in neurosymbolic AI, mechanistic interpretability, and ethical guardrails for autonomous systems

3. Strategic team player

• Collaborate with high-performance teams to deploy AI systems that redefine industry standards (e.g., healthcare diagnostics, financial forecasting, supply chain resilience).
• Collaborate on publishing whitepapers and patents on emergent AI architectures, emphasising sustainability and bias mitigation

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialise in a specific sector, you can find your opportunity here.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important, you have a growth mindset; you are keen to drive your own personal and professional development. You are customer-focused - someone who prioritises customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Required Skills and Experience

• PhD in Machine Learning, Computational Neuroscience, or AI Ethics (or niche MSc with 8+ years in complex AI systems)
• 7+ years building production-grade AI systems using:
• Generative AI: PyTorch Lightning, Hugging Face Transformers, Stable Diffusion, OpenAI, Grok etc
• Agentic AI: Hugging Face, Nvidia Toolkits, Hyperscaler AI agent services, LangChain, vector databases, MCP, A2A protocols etc
• LLM/SLM Optimisation: LoRA, QLoRA, and RLHF techniques
• Proven ability to design multi-agent systems with emergent collaboration capabilities.
• Lateral thinker with patents/publications in ICML, NeurIPS, or AAAI, demonstrating unconventional problem-solving
• Portfolio of projects showcasing 10x efficiency gains through AI-driven process reinvention
• Fluency in ethical AI frameworks (EU AI Act, OECD AI Principles)

Location: Remote-first (UK-based role with global customer reach: UK, US, Japan, MEA, and beyond)

#AgenticAI

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.