IT Workshop Level 3 Apprenticeship - Micro Minder

IT Workshop Level 3 Apprenticeship - Micro Minder

About Micro Minder:

We are a fast-expanding managed service provider supporting health care clients and a variety of businesses in the UK, Republic of Ireland and Europe with over 38 years’ experience in delivering managed IT services to over 2000 clients.

Based at our head office in Greenford you will play an integral role in our workshop team providing support to the workshop as well as engineers. You will be responsible for supporting the workshop team in ordering goods as well as supporting the Stock Controller with goods in and despatch and ensuring that all stock systems are kept up to date. You may be expected to carry out field work but this will depend on your performance and on the needs of the business.

Responsibilities:

• Supporting the workshop team with arranging deliveries, including deliveries of stock to engineers
• Working on serial numbers, configuration, testing and building PC’s
• Assisting engineers with hardware and software installations as well as some callouts and completing reports
• Working on the support desk when instructed
• Assisting with returns and dealing with faults and repairs as well as ensuring all related paperwork has been completed
• Supporting the Stock Controller with despatch of goods, booking in items and allocating items to engineers or clients
• Ensure that the workshop is kept clean and tidy
• Perform installations consistent with the company’s standard operation procedures.
• Refer any outstanding issues to Engineers or Team Leaders
• Ensure that client is kept up to date with all changes
• Liaise with workshop to arrange despatch of additional items if needed
• Perform maintenance callouts as and when instructed
• Complete reports in line with company’s standard operating procedures ensuring that information is clear for future reference

Required skills:

• Proficient computer skills including Microsoft Outlook, Word and Excel
• Excellent problem-solving skills
• Excellent communication and listening skills

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
• You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
• If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
• For more information please visit the UK ENIC website.

Working hours:

37.5 hours per week

Benefits:

• Pension scheme
• Casual dress when in office
• Proven record of supporting apprentices to progress onto higher level programmes and move into full time roles

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.