IT Support Level 3 Apprenticeship - Cube Technology

IT Support Level 3 Apprenticeship - Cube Technology

About Cube Technology:

We are an award-winning managed IT services and support provider. We specialise in providing end-to-end solutions for a large portfolio of customers. We have been growing since being established in 2001 fuelled by our commitment to innovation and exceptional customer service.

About the role:

We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete a Level 3 Azure Cloud Support Specialist programme. You will work with public and private cloud services, large enterprise wired and wireless network infrastructures through to end user troubleshooting.

Responsibilities:

• Prioritise and resolve incidents escalated by customer service or raised directly by customers into network operations
• Utilise monitoring systems to proactively identify and resolve potential issues
• Conduct a thorough first line technical analysis of incidents including collection and analysing of relevant diagnostics
• Use management platforms and system tools to aid clear logical substantiated analysis of incidents
• Work with customer site champions to carry out initial triage
• Ensure consistent, accurate and timely updates to tickets
• Ensure timely internal and external communications per SLA
• Handle customer calls into Network Operations whilst on shift
• Ensure detailed handover to next shift of all open issues and planned maintenance
• Add, remove, configure network devices, updating the monitoring system and documentation
• Complete infrastructure documentation and knowledge base development to improve team knowledge and troubleshooting
• You will deliver all set targets to contribute to a successful business function in line with the strategic objectives

We are looking for someone that has:

• The ability to work individually and as part of a team, potentially covering extending working hours
• Desire to learn new technologies, develop advanced networking skills and share them across the team
• Strong desire and knowledge to work within an internet service provider industry and in a close-knit team
• Excellent verbal and written communication skills
• Previous IT related work experience

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
• You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
• If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
• For more information please visit the UK ENIC website.

Working hours:

• 37.5 hours per week, 9am – 5:30pm

Benefits:

• Casual dress code
• Friendly atmosphere
• Regular staff lunches (paid for by company)
• Holiday entitlements
• Company pension

Future prospects:

• The right apprentice will have a chance to gain a full-time job and the opportunity to mould their own career with guidance from an experienced and knowledgeable team.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.