Workplace Experience & Facilities Coordinator

Full time, Monday to Friday - In-office (London)

London, England, United Kingdom

About Zego

At Zego, we know that traditional motor insurance holds good drivers back — it’s too complicated, too expensive, and it doesn’t take into account how well you actually drive. That’s why, since 2016, we’ve been on a mission to change all of that. Our mission is simple: to offer the lowest priced insurance for good drivers.

From van drivers and gig workers to everyday car drivers, our customers are our driving force — they’re at the heart of everything we do. We’ve sold tens of millions of policies and raised over $200 million in funding. And we’re only just getting started.

About the Role

This role sits at the heart of the Zego experience. As our Workplace Experience & Facilities Co-ordinator, you're the person who makes our London office hum — the first face people see, the one keeping operations tight, and a key part of delivering the culture that makes Zego a place people are proud to work.

Reporting to the Employee Experiences Manager, you'll own day-to-day office operations, compliance, and hospitality across our London HQ, with responsibility for our Halifax office too. In practice, that means everything from managing contractors and keeping on top of health and safety compliance, to ensuring the office is stocked, welcoming, and running smoothly every single day. You'll also play an active role in company events, support new starter onboarding, and contribute to internal comms and D&I touchpoints throughout the year.

This isn't a background role — you'll be front and centre, shaping the experience of every Zegon, visitor, and new hire who walks through our doors. This is a fully in-office role, Monday to Friday, 8:30am–5:30pm. The nature of the work requires a consistent on-site presence — and if you're the right person, you'll want to be there.

What You’ll Be Doing

Office Operations & Facilities

• Own the day-to-day running of our London office — keeping it tidy, stocked, safe, and genuinely welcoming
• Be the first point of contact for building management, maintenance contractors, and facilities queries
• Manage stock control and inventory for supplies, merchandise, and groceries
• Own fire, health and safety compliance — maintaining procedures, running inductions, and keeping the office fully up to standard
• Maintain front-of-house security, visitor sign-in, and attendance reporting
• Conduct daily floor walks to ensure standards are consistently high
• Serve as the remote lead for our Halifax site — managing weekly orders, maintenance coordination, and a monthly on-site visit

Events & People Experience

• Arrange catering for meetings and the weekly in-office Friday breakfast
• Support planning and delivery of company-wide events, including summer and Christmas parties — from logistics and setup to on-the-day delivery
• Support new starter onboarding — coordinating office tours, setup, and a great first-day experience

• Help create diversity and inclusion moments throughout the year

Culture & Communications

• Champion good office behaviours, developing and sharing clear principles with Zegons
• Support internal communications and contribute to a workplace that genuinely reflects Zego's culture and values

What You’ll Need to Be Successful

• Previous experience in an office coordinator, front-of-house, or facilities role — ideally in a fast-paced start up/scale up environment
• A genuine can-do attitude and the energy to match: no task too big or too small
• Experience supporting or coordinating events - from logistics and catering to setup and on-the-day delivery, you know what it takes to make an event run smoothly and leave people impressed
• Strong organisational skills and the ability to juggle competing priorities without dropping the ball
• Solid knowledge of workplace health and safety practices, fire regulations, and risk assessments
• Experience managing contractors, vendors, and subcontractors
• A proactive, solution-first mindset — you spot problems before others do and fix them before they’re asked
• Comfortable working with a wide range of stakeholders, from senior leadership to external suppliers
• A natural feel for culture — you understand how a physical space can bring values to life

What’s It Like to Work at Zego?

Joining Zego is a career-defining move. People go further here, reaching their full potential to achieve extraordinary things.

We’re spread throughout the UK and Europe, united by our drive to get things done. We’re proud of our culture — a friendly and inclusive space where we lift each other up and celebrate wins every day.

Together, we’re setting the bar higher, delivering exceptional work that makes a real difference. Our people are the most important part of our story, and everyone here plays a role. There’s loads of room to learn and grow, and you’ll get the freedom to steer your career wherever you want.

You’ll work alongside a talented group who embrace each other’s differences and aren’t afraid of a challenge. We recognise our achievements, learn from our mistakes, and help each other to be the best we can be. Together, we’re making insurance matter.

How We Work

This is a fully in-office role based at our central London office, Monday to Friday, 8:30am–5:30pm. Given the nature of the work — running our office, being front of house, and delivering a great experience every day — there’s no remote option. If you love being in the thick of it, this is the role for you.

Our Approach to AI

We believe in the power of AI to meaningfully improve how we work — helping us move faster, think differently, and focus on what matters most. At Zego, we encourage everyone to stay curious and intentional about how AI can drive practical impact in their day-to-day work. This is your chance to do the most meaningful work of your career — and we’ll provide the tools, support, and freedom to do it well.

Benefits

We reward our people well. Join us and you’ll get a market-competitive salary, private medical insurance, company share options, a generous holiday allowance, and a whole lot of wellbeing benefits. We also offer an annual contribution towards your personal development or travel to the office. And that’s just for starters.

There’s more to Zego than just a job — check out our blog for insights, stories, and more.

We’re an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.

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