IBA Account Handler

Job Description

IBA Account Handler | Fully Remote | London Market | Cash allocations, reconciliations |

Your new company
A well-established insurance brokerage operating within the London Market, with a strong focus on compliance, operational excellence and client service. The organisation has a dedicated IBA function supporting broking teams and market relationships and offers a fully remote working model. You will be working within a team of 6 reporting to the IBA Manager.

Your new role
You will join the business as an IBA Account Handler within the IBA Operations team, reporting to an IBA Team Leader. This role is responsible for the end-to-end delivery of IBA processes, ensuring accuracy, compliance and timely resolution of client and market transactions. You will manage your own portfolio of accounts and play a key role in cash allocations, reconciliations, credit control and query resolution, while supporting reporting and KPI analysis across the team.
Key responsibilities include:

• Full responsibility for a range of IBA accounts, including credit control and statement production
• Liaising with brokers and technical teams to support collection activity
• Timely reconciliation and allocation of incoming receipts and outgoing payments
• Investigating discrepancies and following issues through to resolution
• Responding to client and market queries and managing incoming correspondence
• Chasing outstanding balances directly with clients and markets
• Maintaining accurate and up-to-date internal reporting systems
• Supporting daily, weekly and monthly KPI reporting
• Adhering to internal processes, procedures and regulatory requirements
• Managing electronic filing systems and shared mailboxes

What you'll need to succeed

• Previous experience in an IBA, accounts or operational finance role within insurance
• Good working knowledge of London Market processes
• Understanding of CASS rules and FCA regulations
• Experience with cash allocation and reconciliations
• Strong communication skills, both written and verbal
• Highly organised with strong time management and prioritisation skills
• Ability to work independently and use initiative in a remote environment

What you'll get in return

• Fully remote working arrangement
• Opportunity to work within a well-established and structured IBA function
• Exposure to London Market insurance operations
• Stable role with clear processes and responsibilities
• Supportive team environment with ongoing learning and development

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
# 4780244