Team Leader - Front of House - Pret a Manger

Carebrook
London

Pret A Manger - Shift Leader - Front of House

THE RIGHT PRET PEOPLE

  • Support and coach the team to ensure they reach their potential in both the shop and kitchen
  • Support the training pathways to ensure training happens on time
  • Lead by example and be hands-on when required
  • Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities
  • Coach the team for good performance by offering good regular feedback and praises

AMAZING SERVICE

  • Lead the Speed of Service principles
  • To ensure the team consistently follows the 6 Key Pointsof Service
  • Follow the MBWA principles
  • Empower the team to deliver engaging Joy of Pret activities
  • Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous
  • Ensure the Coffee Calling System is followed efficiently
  • To ensure all Marketplace orders are prepared promptly and accurately

DELICIOUS FOOD AND DRINK

  • To ensure the team consistently delivers delicious food by following the 6 Key Points of Production
  • To ensure the 11-Step Production Process is always followed to guarantee our customer safety and that each product is accurately made and labelled
  • To always follow the Production Principles putting customers’ needs first and never compromising on quality or freshness
  • Ensure How to Cards are used and followed consistently to deliver Pret standards
  • Ensure Line Checks are carried out successfully and any improvement needs actioned
  • To ensure no Made to Sell (MTS) rejects are on display in our Langars
  • To continually develop the team’s knowledge about the quality of our food and coffee
  • To ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard

WELL-LOVED SHOP

  • To make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers
  • To ensure that all safety checks are correctly monitored and recorded
  • To take corrective action immediately on issues that affect customers, the team or sales
  • To ensure the shop is clean, safe and the equipment is always well maintained
  • To follow the Managing by Walking Around (MBWA)principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes
  • To demonstrate due diligence and report and escalate any quality issues

SHOP PROFITABILITY

  • To maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering& Production)
  • Carry out ordering accurately and in line with the business needs
  • Lead, monitor and follow up on Mystery Shopper requirements
  • To ensure good stock control by following the 7 Steps of Unaccounted
  • To ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety
  • To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales

GROWING SALES

  • To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales
  • Support the execution of successful food launches
  • Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met
  • To support Marketplace opportunities

 

This role is only open to applicants within the UK or who already hold the right to work in the UK - we are not able to sponsor VISA's at this time.

Posted 2025-09-30

Recommended Jobs

Real Estate Tax Manager

Michael Page
London

Providing tax support across the lifecycle of property investments including structuring, acquisition, holding, and exit Advising on transaction tax issues such as SDLT, VAT, tax residence, and tr…

View Details
Posted 2025-10-04

Funding, Liquidity and Collateral Management- Associate

London

Overview Join ING Wholesale Banking’s Financial Markets Credit Exposure Management (FM CEM) team in London as an Associate, with a strong focus on derivatives pricing, valuation, and collateral op…

View Details
Posted 2025-12-21

Year 4 Teacher — Good School — Richmond

Marchant Recruitment
Richmond, Greater London

Are you an ambitious Year 4 Teacher ready to take a Full-Time post with a January 2026 start? A forward-looking Good primary in Richmond is recruiting a creative Year 4 Teacher to join its KS2 team f…

View Details
Posted 2025-10-18

Spanish Teacher - Independent School in Lambeth (January...

Marchant Recruitment
London

Spanish Teacher – Independent School in Lambeth (January Start) Location: Lambeth, London Start Date: January 2026 Contract Type: Full-time or Part-time, Permanent Salary: Paid to scale…

View Details
Posted 2025-11-18

Senior Pharmacy Technician

Bupa Occupational Health
London

Job Description: Senior Pharmacy Technician Cromwell Hospital 164-178 Cromwell Road London SW5 0TU 37.5 hours per week (Rostered between 8:30am 8:00pm Monday to Friday and a Saturday a mo…

View Details
Posted 2025-12-21

English Teacher - Academic Independent School, Enfield

Marchant Recruitment
Enfield, Greater London

An established and highly academic independent senior school in Enfield, North London, known for cultivating intellectual curiosity and outstanding literary analysis, seeks an inspirational English T…

View Details
Posted 2025-10-07

Mixed Tax Senior Manager - Esher

Clark Wood
Uxbridge, Greater London

Mixed Tax Senior Manager - Esher Clark Wood have been instructed on an exceptionally rare Advisory Tax opportunity, which offers the chance for an experienced Tax Manager or Senior Manager to join…

View Details
Posted 2025-11-06

Daily Nanny in London, Job ID J1DF63

Little Ones UK Ltd
West Brompton, Greater London

A wonderful family in West Brompton, London, is seeking a Full-time Nanny to care for their toddler. They hope to find someone warm, energetic, and genuinely passionate about working with infants and…

View Details
Posted 2025-09-15

Senior Marketing Manager, Oliver Wyman Forum London

Marsh McLennan
London

Company: Oliver Wyman Description: Oliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries Oliver Wyman combines deep industry kno…

View Details
Posted 2025-11-24

Head of Internal Audit

Michael Page
London

Conduct internal audits to assess financial and operational risks. Review and improve existing processes to ensure regulatory compliance. Prepare detailed audit reports with actionable recommen…

View Details
Posted 2025-10-18