Senior Employee Benefits Coordinator - Group Risk

PIB (Employee Benefits) consultants adopt an approach of supporting organisations across all areas of financial and non-financial rewards that meet the needs of a business and its employees. This includes healthcare, corporate pensions, risk, employee benefit communications, and employee benefits technology

We are seeking an experienced Senior Employee Benefit Coordinator, to work on a Hybrid basis, reporting into any of the following offices, Croydon, as an ideal, however will consider, Manchester, Birmingham, Glasgow.

What you’ll be doing

• Own the day-to-day support and delivery for an allocated client portfolio, including renewals administration and general servicing.
• Support Consultants with scheme renewals and rate reviews, following internal processes and SLAs.
• Build strong relationships with clients and providers through detailed scheme knowledge and clear written and verbal communication.
• Provide proactive support across ongoing client services and project-based work.
• Assist advisers and the client-facing team with meeting/report preparation, obtaining and checking quotes, and administering new business in line with compliance requirements.
• Manage workflow to agreed internal service levels and processes; prioritise effectively across multiple deadlines.
• Handle ad hoc client queries, resolving or escalating as appropriate.
• Produce work to a consistently high standard of quality and accuracy.
• Manage claims where appropriate.
• Maintain accurate records across internal systems and databases in line with compliance requirements.
• Prepare employer/employee communication materials.
• Be a positive advocate for internal best practice and continuous improvement.
• Mentor and train less experienced colleagues; share knowledge and cascade useful updates to the wider team.
• Perform quality checks on colleagues’ work to ensure accuracy.
• Continue to develop knowledge of wider employee benefits products and the market through internal/external training and, where agreed, qualifications.

What we’re looking for

• Proven background in Group Risk within Employee Benefits.
• Strong understanding of renewals processes, rate reviews and provider engagement.
• Excellent organisational skills with experience managing workflows to SLAs.
• Confident communicator with strong relationship-building skills across clients and providers.
• High attention to detail, data accuracy and compliance discipline; proficient with internal systems and Microsoft Office.
• Collaborative team player who role models best practice, mentors others and drives continuous improvement.
• Commitment to continuous learning and professional development.

Why PIB Group?

PIB Group is one of the UK’s fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters.

We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be.
We also value ambition and creative thinking. You don’t have to tick every box to apply, if you bring fresh ideas and a drive to grow.

Inclusion & Accessibility

REF-224 677