Residential Community Scheme Manager WCC623590

Job Details:

Salary range: £37,509 - £41,013 per annum. Salary negotiable depending upon experience.
Work location: Hughenden and Missenden House, London, NW8 8SJ
Hours per week: 36
Contract type: Permanent
Vetting requirements: Enhanced DBS Check
Closing date: 25 March 2026

About Us:

THE EXTRAORDINARY STORY OF INDEPENDENT LIVES

Adult Social Care in Westminster City Council is a world of extraordinary stories, where our passionate, caring and committed professionals do brilliant work every day.

Mrs D was frail and unwell. Her son was her main carer, but he wasn’t coping. We stepped in to help, but they were hostile to outside agencies. They’d always lived together and were terrified they’d be split up. Our social worker did a great job persuading Mrs D to get hospital treatment and a temporary stay in a care home.

In an epic effort throughout COVID, she gained the son’s trust and sorted all the repairs, carers and nurses needed so that Mrs D could come home to live with her son. We also got Mr D regular respite and a personal budget awarded in recognition of him as her carer. After all, there’s nothing more important than living the life you want.

The Role:

As a Residential Community Scheme Manager, you can make your own powerful contribution to Westminster’s success. In conjunction with a team of other Community Scheme Managers, you’ll provide support and access to the preventative services that promote independence and reduce isolation for older and vulnerable people living in schemes and the wider community. We’ll also expect you to offer administrative and enabling support within the Community Supportive Housing Services for individual customers and clients, work that will contribute to the delivery of our overall objectives and priorities.

Developing a deep understanding of WCC’s values and behaviours, you’ll work collaboratively with colleagues, partners and other stakeholders to build a sustainable, highly effective organisation and develop our reputation as a successful council delivering great value for its residents. But your work won’t stop here – you’ll also provide coordination of care and support to service users and where appropriate, effective on-site management services in order to establish an environment in which they’re encouraged to maintain their independence. Committed to offering a standard of service that complies with quality assessment frameworks, you’ll also ensure that service-related policies, procedures and service protocols are adhered to at all times.

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About You:

With well developed experience of working with older people in a support capacity, and awareness of the importance of care in the community as it relates to their wellbeing, you’ll have a good understanding of the statutory and voluntary agencies that work in this area, such as the DWP and Age UK. Committed to providing a highly focused, customer-oriented service and ready to use your own initiative to resolve complex out-of-hours problems, you’ll be skilled at planning and organising your own workload with the minimum of supervision.

In addition to excellent written and verbal communication skills and capable of using basic computer systems, we’ll expect you to have the ability to work as part of a team while adopting a flexible approach to your tasks. With a positive attitude, good numeracy skills and excellent time keeping, you’ll respond effectively to change. You should also have the ability to carry out regular Health & Safety checks within your own scheme and ensure these are carried out in another scheme if you’re covering for a colleague. In addition, it would be preferable if you hold a First Aid Certificate.

Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role.

What We Offer:

Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.

At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit

As a forward thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.

The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.