Account Manager

This is a permanent and full-time role (40 hours/week, Monday to Friday), and you can truly switch off as there's no on-call or weekend work, plus the office is closed during Christmas!
We are dedicated to your growth and development offering flexibility and a family-oriented culture with promotions from within. You'll also receive 25 days of holiday plus bank holidays and access to a Vivup employee benefits platform.
If you're ready for a role where your work is genuinely recognised and rewarded apply now!
We provide a high-quality professional service that meets legislative requirements, as well as any specific needs for our customers, whilst delivering a better overall value for money service.
We are part of PTSG - one of Europe's leading providers of specialist services to the construction and FM sectors. The group delivers the full range of specialist building services from 'under one roof'. PTSG Water Treatment Ltd is one Group's five independent business divisions.
To ensure efficiency and alignment with our recruitment strategy, we kindly request that recruitment agencies refrain from submitting unsolicited or speculative CVs for roles that are not currently advertised or assigned to your agency. Please note that unsolicited CVs or applications will not be considered, and we are unable to respond to individual inquiries regarding speculative submissions.

Ideally, you have a background in the water compliance industry, with experience and technical knowledge of water hygiene regulations like HSG 274 and HTM04-01 - but if you're a fast learner with the right mindset, we'd still love to hear from you!
Experience in client management is a must, we're particularly keen on your empathetic and resilient approach. You're someone who can communicate clearly at all levels, effortlessly adapting your style whether with a client, a technician, or a colleague. You'll navigate shifting priorities with ease, staying focused and proactively solving issues. You're confident with technology like Excel and CRM systems (SimPro), and quick to pick up new tools.
Overall, you'll need to manage your time effectively, approach your workload and travel with flexibility, and hold a full UK driving licence.

It is an incredibly exciting time to join PTSG Water Treatment. As a rapidly expanding leader in the water safety and treatment industry, we are setting new standards for excellence across the UK. With a portfolio spanning over 25,000 sites nationwide and a team of dedicated specialists operating across every sector, our growth is driven by a commitment to delivering faster, more innovative, and deeper solutions for our clients. We are not just expanding our footprint; we are evolving our capabilities and investing in the experts who make it happen. If you are looking to be part of a forward-thinking, industry-leading team where your contribution truly matters, we want you to be part of our journey.
What You'll Be Doing Here:
This role is based in our Glasgow office, you will be the key link between our customers and our field-based operations team. This role is all about nurturing long-term partnerships and proactively spotting opportunities to bring in new business. You'll ensure our clients are satisfied with our service. This means you'll meet clients, manage account financials, understand their unique needs, and craft tailored solutions. You'll team up with engineering and operations team to ensure seamless service, championing efficiency and continuous improvement, all while ensuring compliance with Health & Safety and quality standards. Your proactive approach to expanding services will be key to maintaining our high client retention rate.