PCN Appeals Officer

PCN Appeals Officer needed in Wembley, £19.46ph PAYE – Reference: 5271825

1. To assess and respond to representations, appeals, and other statutory correspondence which contest parking and traffic related Penalty Charge Notices (principally issued for violation of parking, bus lane, and moving traffic restrictions).

2. To take decisions on whether or not to uphold or cancel Penalty Charge Notices in accordance with Client policy and all relevant legislative processes.

3. To assist in the management of the debt recovery processes, and provide a high standard of service to required quality and productivity standards.

• To be highly proficient in the use of the standard word processing systems used to progress parking appeals, and continue to maintain that proficiency as and when new software packages are added.
• To have a complete understanding of the relevant traffic and parking legislation, to consider appeals following ‘representations’ under that legislation, be responsible for deciding on whether the appeal is to be accepted or rejected, and send out appropriate decision letters.
• Prepare appeal papers for submission to the Environment and Traffic Appeals service, and where necessary represent the Client at Appeal Court Hearings. Ensure that all appeals are dealt with within the time limits specified within the relevant legislation.
• Prepare evidence for legal actions in the County Court
• Administer the Debt Recovery process, including the administration of witness statements, the management of bailiffs and County Court hearings; ensuring that the debt is administered within legal constraints and according to policies and procedures.
• Respond to enquiries, service requests and complaints from all sources, especially members of the public, and including: councillors; statutory and other bodies; and other departments/units; in an appropriate and professional manner within corporate timescales.
• Record formal appeals, investigate and prepare case summaries for the ETA independent Parking Adjudicator.
• Manage a databank of standard paragraphs to assist in responding to customers efficiently and consistently around frequent types of enquiry.
• Respond to customer enquiries on the telephone and in writing, providing advice on parking and traffic enforcement issues.
• Provide information and advice relating to the relevant traffic and parking legislation, the Parking Strategy, the parking services contract, and on- and off-street parking facilities.

This is a full time role on a temporary basis.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to [email protected] quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

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