Senior Housing Benefits Appeals Officer
£31.91 per hour (Umbrella)
Monday to Friday | 9:00am – 5:00pm
Primarily Home-Based (Occasional Office Attendance)
Contract Role We are currently recruiting for an experienced Senior Housing Benefit Appeals Officer to join a Local Authority team on a contract basis. This role is focused exclusively on appeals work and requires a specialist with strong experience managing complex cases through reconsideration, escalation and Tribunal stages.
The Role You will be responsible for managing a caseload of Housing Benefit appeals, ensuring cases are progressed efficiently and in line with legislation, policy and Tribunal requirements. Key responsibilities include:
- Preparing and submitting Housing Benefit appeal cases
- Managing reconsiderations and escalated appeals
- Preparing detailed appeal submissions and legal documentation
- Representing the Council at Tribunal hearings
- Liaising with internal teams, legal representatives and external stakeholders
- Ensuring compliance with current Housing Benefit legislation and guidance
- Maintaining accurate case records and meeting strict deadlines
- Significant recent experience working specifically within Housing Benefit Appeals
- Proven experience preparing appeal submissions and reconsiderations
- Experience attending and representing cases at Tribunal hearings
- Strong knowledge of Housing Benefit regulations and appeal procedures
- Ability to manage complex caseloads independently
- Primarily remote/home-based role
- Occasional office meetings required
- Attendance at several Tribunal hearings each month is essential
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