Resident Experience Assistant - Walworth Village, London

Purpose of the Role

To provide on-site front of house and resident engagement support to the property management and leasing team.

Responsible for the delivery of a first-class resident experience along with the team who will be responsible for all front of house services including administration, compliance, events, social media, liaising with all residents, visitors and the wider local community.

Building effective relationships with our residents will enhance the community spirit and everything that we deliver should be done so with our residents at the forefront of our minds, as the Resident Services Assistant it will be your responsibility to drive exceptional service at all times.

Key Responsibilities

• Provide first class customer service to residents, being the first point of contact for all residents and visitors
• Organising and hosting monthly residents' events and initiatives, to enhance the community engagement of Walworth Village
• Engaging with residents and facilitation of any resident-lead events as well as quarterly meet and greets
• Managing the social media accounts and curating engaging and specific content
• Management of amenity space hiring when delivered
• Organising and running tenant services via third parties and in-house
• Ensuring up to date resident communication via various channels including social media
• Seeking special offers and discounts for residents from local businesses
• Creating a community feel through communication, events and innovations
• Collaborate with the property management and leasing teams to provide ad hoc support, including handling tenant enquiries and assisting with pre and post-tenancy processes
• Supporting the tenancy administration team where required
• Work alongside the wider Walworth Village team to ensure H&S statutory requirements are meet across the development

In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time.

Skills, Knowledge and Experience

• Strong customer service ethic / background
• Positive, can-do attitude
• Common sense approach
• Ability to think on their feet and make considered decisions
• Outgoing, warm and friendly personality
• Organised, meticulous, tenacious
• Excellent written and spoken etiquette
• IT literate and social media savvy
• Event management

Working Hours - 9.00am – 5.30pm Monday to Friday

Salary - £30,000 + 10% discretionary annual bonus

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Please see our Benefits Booklet for more information.