Night Duty Manager (Hiring Immediately)

An excellent Duty Manager is required for the remarkable scheme of One Palace Street, luxury residences overlooking Buckingham Palace in SW1. The Duty Managers will focus on the day to day management of the front of house ensuring the team deliver their daily duties to an exceptional standard. They will be the most senior person on the residential team during the night and will be able to effectively cover all duties and responsibilities. They will oversee the delivery of key service elements: concierge services, amenity operations, security and housekeeping to ensure integration is seamless and a consistent vision is delivered. They will direct, co-ordinate and plan essential central services such as guest arrivals, deliveries, post, amenity bookings, cleaning, waste disposal and recycling. They will focus on building resident loyalty through proactive communications, setting and managing expectations and delivering results. They will have significant concierge experience in industry-leading hospitality establishments as well as super-prime and amenity-rich residential schemes. Requirements: Previous hospitality experience as a senior concierge within London super prime residential amenity-rich scheme Must have strong organisational skills, excellent communication and customer service skills Experience serving UHNWIs Good knowledge of Central London and surrounding local area High standard of written and verbal English, additional language skills beneficial Must be assertive, show initiative and have a very keen eye for detail Efficient in multi-tasking in high pressure environments About Rhodium Rhodium was established to solely focus on the new build super prime residential market in London. Identifying a gap in the property management industry, Rhodium has created a unique business model not based on scale which provides a level of continuity and focus for each scheme we manage. Part owned by the Monaco Royal Family, Rhodium has a completely unique understanding of the ultra-high net worth individual, how they live and operate within their homes. Rhodium has a contracted portfolio of £12bn across forty schemes and is involved with some of London’s most prestigious developments and clients. Every scheme we manage has been individually selected to complement our brand and ensure we only manage developments of the highest calibre. Discretion, integrity and transparency are at the heart of our entire organisation. We truly believe there is no other company that can match our desire and intent to perform at this level.