Service Manager/Band 6 Nurse - Virtual Services

🌟 We’re Hiring!

Service Manager/Band 6 Nurse- Virtual Services

Xyla, (part of Acacium Group)

Remote working style with occasional travel to our UK offices.

Permanent, Full time

£38,000-£42,000 (Depending on experience) plus an amazing benefits package!

We’re looking for an experienced Service Manager / Band 6 Nurse to join our innovative virtual healthcare team as part of the Our Future Health project. This hybrid role combines clinical expertise with operational leadership to deliver safe, high-quality, patient-centred care through remote service models.

You will lead and manage virtual teams, ensuring services are efficient, cost-effective, and clinically robust. As part of Our Future Health, you’ll play a vital role in supporting research aimed at tackling the UK’s growing disease burden, while driving continuous improvement and exceptional patient experience.

💡 About the Role

In this role you will:

• Lead and supervise virtual healthcare services, ensuring clinical governance and best practice.

• Act as the main escalation point for operational and clinical queries.

• Manage day-to-day operations, maintaining resilience during peak activity.

• Drive service improvements to enhance patient experience, efficiency, and financial performance.

• Collaborate with the Contract Director to uphold standards and satisfaction.

• Respond quickly to clinical or technical issues to ensure safety and service continuity.

• Promote our Vision, Mission, and Values through positive leadership.

🎯 What You’ll Bring

We don’t expect perfection. If most of this sounds like you, we’d love to hear from you:

• Experience in virtual or remote healthcare delivery is desirable.
• Excellent communication, problem-solving, and decision-making abilities.
• Passionate about digital innovation and improving patient outcomes.

• 🌍 Why Join Us?

• Your work will directly shape decisions that improve our services.
• You’ll help us maximise value by ensuring data quality.
• You’ll be part of a supportive team where new ideas are welcomed.
• You’ll have opportunities to learn, grow, and develop your skills.

✨ Your Benefits

• Pensions scheme, free mortgage broker service & life assurance
• Wellbeing Benefits - Employee Assistance Programme. Digital Health & Wellbeing App. Mental, Social, Physical & Financial Workshops
• Recognition Benefits. Long Service awards, Exceptional performance awards & Increasing holiday allowance
• Discounts. Shopping, lifestyle & cinema discounts

📚 Experience We’re Looking For

• Registered nurse or other advanced practitioner with current NMC/HCPC registration
• Strong leadership and management skills within a healthcare setting.

If you don’t meet every requirement but believe you’d be a strong fit, please apply anyway, we value diverse experiences.

🧩 Inclusion & Accessibility

We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First . We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.

#INDCLIN2022