Head of Delivery and Service - UK Security Clearance eligibility required (Hiring Immediately)

Head of Delivery and Service

Location: London, UK (Hybrid - min 2 days per week in office)

Contract: Permanent, Full-time

Package: £90,000 - £110,000 + 10% Bonus + 10% Shares + Benefits (see more below)

About Us

Appvia is a specialist cloud and platform engineering consultancy and product house helping organisations build, secure, and scale in the cloud. We work with public and private sector customers to design modern cloud platforms, embed strong engineering practices, and enable teams to deliver software faster and more reliably. Our focus is on platform engineering, DevOps, automation, and cloud-native delivery - creating foundations that balance developer velocity with security, resilience, and governance.

We deliver across four complementary service lines: Platform Engineering, Modernisation & Migration, Data & AI, and Managed Services (24×7 cloud operations, FinOps, and platform management). Our team of 100% UK-based, SC-cleared engineers brings practical expertise from building open-source tools for the Kubernetes and CNCF ecosystem. We work with organisations including the Bank of England, the Home Office, London Stock Exchange and Ralph Lauren.

About the Role

As Head of Delivery and Service, you will be a senior leader responsible for ensuring the success of Appvia’s delivery management across all customer engagements, leading our managed service capability, and acting as a lead delivery principal on short-term, outcome-driven work where required.

This role bridges agile project delivery with ITIL-aligned service management, ensuring that Appvia’s customers receive outstanding outcomes from both our consulting engagements and ongoing operational services. You will own the end-to-end delivery lifecycle from engagement inception through to steady-state service operations, building the processes, frameworks, and team capability that allow Appvia to scale delivery quality as we grow.

You will be equally comfortable running a sprint planning session, chairing a Change Advisory Board, and presenting delivery performance to a customer’s C-suite. This is a hands-on leadership role for someone who leads by example and thrives in a fast-moving, growth-oriented consultancy environment.

• Initial conversation with our Talent Acquisition Manager
• Technical Interview with the Hiring Manager
• Presentation with Head of Operations/Cloud Architecture
• Leadership Final Interview

Important: As some of our public sector clients require Security Clearance, you will need to be eligible, meaning:

• British Citizen or ILR
• To have resided in the UK for at least the last 5 years
• Have no criminal records
• Have no financial irregularities

Requirements

Delivery Management

• Own the delivery management function across all customer engagements, ensuring projects are delivered on time, within budget, and to agreed scope and quality standards.
• Establish, continuously improve, and govern Appvia’s delivery framework, embedding agile best practices (Scrum, Kanban, SAFe where appropriate) across all teams.
• Act as the escalation point for delivery risks, blockers, and customer concerns, working proactively to resolve issues before they impact outcomes.
• Partner with the sales and pre-sales teams to shape engagements, define statements of work, and ensure deliverability of commercial commitments.
• Provide delivery governance through regular reporting, RAID management, and stakeholder communication at all levels.
• Coach and mentor delivery managers and scrum masters across the business, building a high-performing delivery community of practice.

Lead Delivery Principal

• Personally lead delivery on strategic, short-term, outcome-driven engagements such as Platform Accelerators, Landing Zone deployments, Cloud Assessments, and AI Accelerators.
• Act as a hands-on delivery lead: facilitate ceremonies, remove impediments, and drive pace and focus in cross-functional engineering teams.
• Define and track success metrics for each engagement, ensuring outcomes are evidenced and communicated to customers.
• Manage the transition from project delivery into managed service operations, ensuring seamless handover with full knowledge transfer.

Managed Service Leadership

• Lead and grow Appvia’s Managed Services capability, encompassing 24×7 cloud operations, FinOps, security monitoring, and platform management for customers across AWS, Azure, and GCP.
• Define and own the service management framework, incorporating ITIL best practices across the full service lifecycle: Incident Management, Problem Management, Change Management, Service Level Management, Configurat]]>