Advice and Information Services Manager
Responsible for the management, day-to-day running, and adequate resourcing of One Parent Families Scotland national information and advice service., The Scotland-wide advice and information service for single parents provides the:
- OPFS Advice Service for single parents and practitioners seeking advice via our Helpline, Webchat, advice@, 'Ask a Question' and Facebook.
- OPFS Advice Information online content about advice issues that matter to single parents.
- OPFS Advice Training service which delivers online and in-person training courses for practitioners working with single parents. Main duties include:
- The effective running of OPFS multi-channel advice service, web-based advice information for single parent families, and training for practitioners on issues affecting single parents.
- Leading on funding applications for the service, working with, and supported by, OPFS Business Development team, managing budgets and reporting back to funders.
- Leading, developing and supporting the A&I team members.
- Ensuring effective deployment of the Advice and Information CRM system.
- Recording the experiences of single parents, analysing these to identify trends and patterns to inform OPFS' policy and influencing work.
- Representing the work of OPFS to external agencies and developing new areas of work. Documents
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