Venue Operations Manager (Hiring Immediately)

Role: Venue Operations Manager
Reports into: Deputy Head of Space
Location: Magazine London and Silverworks Island
Contract Type: Full Time, Permanent (42.5 hours per week)

Who we are:

Broadwick is a multifaceted international company with headquarters in London who create, develop, own and operate a diverse portfolio of venues, spaces, events and experiences.

We believe in redefining spaces and how people experience music, art, culture and recreation by breaking down the traditional barriers. Our history and heritage is deeply rooted in music, building a portfolio of 20 global festivals before selling the portfolio in 2019 to focus on our growing portfolio of venues that includes Printworks London, Depot Mayfield Manchester, Drumsheds, Exhibition White City and Magazine London.

Collectively we strive to push boundaries and disrupt the cultural landscape by combining big thinking, bold ideas and commercial intelligence to produce spaces and experiences for discerning audiences in inspiring locations.

About the Spaces:

Magazine London is one of the capital’s largest purpose-built dry hire, and hybrid venues. Designed with usability at its core, the venue is a blank canvas that boasts a striking view of the city skyline and features best-in-class technical infrastructure, staging, and facilities. It accommodates up to 5,000 guests internally and with additional external areas, offering an unparalleled setting for performances, dinners, conferences, exhibitions, filming, fashion, and ticketed cultural events.

Whilst the team are based from Magazine London, the team also oversee the commercials and external hirers of Silverworks Island. Silverworks Island is a waterside festival site in Newham, known for the summer series of music events operated by Broadwick Live. The site also provides space suitable for cultural activations, filming and unit bases outside of these operations.

This role will focus on the live events at Magazine London leading on planning and delivery of allocated external hirers, filming bookings as well as unit bases for Silverworks Island.

What we’re looking for:

We are looking for an experienced and enthusiastic Venue Operations Manager to join the team at Magazine London and Silverworks Island. This is a highly diverse and multifaceted role, so we are seeking someone who is confident, personable and incredibly hands-on, with experience at a similar style venue.

You will be responsible for managing a wide range of hires including corporate events, high-capacity B2C activations, filming and wider venue operations. It’s essential that you are flexible and adaptable, as hours will vary week to week, with the requirement to support the live delivery of music events when needed.

You’ll also play a key role in ensuring the venues operate in full compliance with relevant legislation, licensing conditions and health & safety requirements, consistently maintaining the highest operational standards across both spaces.

What you’ll be responsible for:

Operations – Pre-Planning

• Supporting the sales team throughout the sales process with operational advice and client interactions.
• Bringing knowledge of the industry and experience to highlight any concerns, high risk events, crossover with other building activities or external building works, or required areas of supplier involvement.

Operations – Planning

• Ensuring the smooth handover of events from the sales to the operations team.
• Management and coordination of all external and internal suppliers.
• Liaison between clients/agencies to suppliers and wider Broadwick team.
• Managing crossover with other events or building activities.
• Invoicing and PO both internal and external.
• Documentation management - Reading and approving Risk Assessments, Method Statements, schedules, Insurance Certificates and licences to ensure all are in line with the spaces and their requirements.

Operations – Event Delivery

• Live event point of contact for the client, suppliers and any other stakeholders.
• Professionally acting as the venue representative to ensure the safe operational delivery and execution of events.
• Management, reporting and tracking of any security, medical, or safety incidents within the guidelines provided by Broadwick.

Operations – Post Event

• Post event reporting.
• Reconciling of all financial related items using CRM.
• Hosting internal and external debrief meetings.

Property Management

• Maintaining good relations and representation to the landlord and other external stakeholders.
• Maintain a thorough understand]]>