Health Care Assistant

1.3 Key Responsibilities Duties Clinical Duties To support the assessment of client needs and respond accordingly with the use of protocols and pathways where appropriate. To observe confidentiality and maintain a professional image at all times. To ensure clinical environments for self and others are prepared and maintained according to Health and Safety and Infection Control policies in addition to local protocols. To maintain accurate data input for patients. To attend appropriate training sessions, including in-service training to take every reasonable opportunity to develop, improve and maintain clinical skills and knowledge. Mentorship of other colleagues as appropriate to the role. To support triage to patients presenting to the Urgent Treatment Centre with undifferentiated conditions using electronic protocols and templates. To perform various clinical procedures within a healthcare setting which includes, recording TPR, BP, O2 sats, ECGs, venepuncture and others consistent with the role. To provide first contact immobilisation of fractures within protocol and mobilisation advice and care. To provide wound care services within a health care setting. Administrative Duties To provide a reception service to patients, families and carers answering enquiries in a helpful or welcoming manner as required. To record client personal details onto the Cleo / Emis service database as appropriate. To work with team to facilitate ordering, distribution and maintenance of equipment. To work with team to facilitate continued development of a needs-led patient focussed service. To participate in day-to-day activities required to ensure smooth running of the service. To participate in audit/research activity as required. Specific Duties In support of the Urgent Treatment Centre team To undertake technical and clinical procedures following appropriate training and assessment e.g. wound assessment and care, urinalysis, blood pressure, peak flow, ECG recording, obtaining specimens, as well as other clinical observations and procedures as required To undertake treatment activities for simple fractures for adult and paediatric patients following appropriate training and assessment. To work with UTC clinicians to undertake a range of brief interventions in relation to health promotion where appropriate. To work to ensure that the UTC environment is clean and suitable for clinical care at all times, this may include clearing bodily fluids on occasion. To clean and stock clinical rooms in line with agreed processes. Personal Responsibilities To act in accordance with and promote the BHNC values at all times. To act as an ambassador for the Urgent Treatment Centre at all times. To be committed to working flexibly within a dynamic environment, responding positively to the changing needs of the service. To promote and facilitate evidence-based practice. To be committed to providing a high level of customer service and patient experience. Maintain professional awareness and attend appropriate training as necessary To participate in the appraisal process and development of own Personal Development Plan to include clinical supervision. To check and order supplies for use within the service. To maintain clinical care records according to organisational policy. To ensure consulting areas are prepared and stocked on a daily basis. To ensure communication is maintained with patients, carers and the UTC team throughout the patients attendance at the UTC ensuring a high level of customer care is delivered consistently. To provide a high level of customer service to patients, visitors and carers presenting to the UTC. Other administrative responsibilities may also be required within this service and others during periods of annual leave and sickness, to ensure the smooth running of all services. Personal/ Professional Development Assess own performance and take accountability for own actions and development, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Participate in continuing professional development, education, and training to keep up to date with evidence based knowledge and competence in all aspects of the role, for Continuing Professional Development (CPD) and a Personal Development Plan (PDP). Adhere to organisational policies and procedures, including confidentiality, safeguarding, information governance, health and safety and quality & risk management Participate in any training programme implemented by the management team Effectively manage own time, workload and resources Represent the organisation positively and professionally, behaving as an ambassador for BHNC by displaying the organisations values and levels of expected professionalism at all times. Demonstrate interpersonal skills when dealing with all levels of staff across the BHNC services using persuasion, tact and reassurance where necessary. Handle confidential patient material in a sensitive and discrete fashion in compliance with Bexley Health Neighbourhood Care policy and procedure. To be able to influence, motivate and involve individuals and teams to reach necessary performance target expectations. Liaise with other departments and members of the Bexley Health Neighbourhood Care and other organisations to ensure the smooth running of the role to assisting the functioning of the PCN team. Work within BHNC policies and procedures.