CRM Executive - Loyalty Operations

CRM Executive - Loyalty Operations

Currys London Campus at Waterloo
Permanent
Full Time
Grade 3

At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

The CRM Executive – Loyalty Operations will support the smooth operational delivery of Currys Loyalty programmes, ensuring our members receive consistent, rewarding and seamless experiences. The Loyalty Operations Executive will work closely with the Loyalty Manager and wider CRM, Data, Tech and Commercial teams to activate customer journeys, manage day-to-day programme operations, optimise ongoing campaigns, and ensure the loyalty proposition continues to drive customer engagement, retention and incremental value for the business.

They will also collaborate and become the key point of contact to various internal/external stakeholders and tech partners on a day to day basis, to take ownership of the delivery within each of our end to end customer programmes, in order to achieve the department and business objectives.

Key Responsibilities:

• Support the day-to-day running of Currys Loyalty programmes, ensuring all processes, benefits, journeys and touchpoints operate effectively and in line with customer and business expectations
• Work closely with Data, Analytics and Insight teams to understand loyalty member behaviour, identify new segmentation and targeting opportunities, and support ongoing performance analysis
• Maintain and update loyalty content and operational workflows, including member onboarding, benefit fulfilment processes, triggered journeys and ongoing membership lifecycle comms
• Act as a key operational contact for internal teams and external partners, supporting queries, resolving issues and ensuring smooth delivery of loyalty benefits and campaigns
• Champion operational excellence, ensuring compliance, accuracy and high-quality execution across all loyalty activity and supporting continuous process improvement
• Support programme reporting, producing regular performance updates for stakeholders and highlighting opportunities to optimise customer satisfaction, programme value and commercial outcomes
• Raise purchase orders, manage supplier reconciliation and ensure loyalty operational spend is tracked and managed effectively

Required Skills & Experience:

• Ideally 2+ years’ experience in loyalty, CRM, data-driven marketing, digital operations or a related field
• Experience in fast-paced retail, e-commerce or customer marketing is preferred
• Strong organisational skills with the ability to manage multiple workstreams and deliver to tight deadlines without compromising accuracy
• Excellent attention to detail, especially when reviewing customer-facing content, data briefs and operational processes
• Numerate and analytical, confident using data to derive insights and support decision-making
• Experience working cross-functionally and communicating confidently with internal stakeholders and external partners
• A proactive “can-do” attitude, with a problem-solving mindset and a passion for continuous improvement
• Ability to work effectively in a fast-paced environment, balancing customer, commercial and brand considerations

Why join us:

We know our people are the secret to our success. That's why we're always looking for ways to reward great work. You'll find a host of benefits designed to work for you, including:

• 25 days of annual leave (plus bank holiday entitlement) and a competitive pension scheme
• Life Assurance
• Fantastic Colleague Discounts on Tech with Currys and iD Mobile
• Access to Champion Health
• Hybrid Working (with an expectation to meet in person 2-4 times per month)

Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.

Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email [email protected] and we'll do our best to help.